uneven backlit aspire 7

Moni_sh
Moni_sh Member Posts: 6 New User
edited January 2021 in Aspire Laptops
i am using aspire 7 which is 1 month old. in this laptop Iam facing issues on keyboard backlit I already emailed you i didn't get any valid response 
nearly 6 keys have higher brightness and others have dimmer brightness 
i can notice this issue whenever i use backlit it give me trouble
please contact me soon

Best Answers

  • JackE
    JackE ACE Posts: 44,904 Trailblazer
    Answer ✓
    Contact one of these ACER-authorized service centers. Jack E/NJ


    Jack E/NJ

  • Moni_sh
    Moni_sh Member Posts: 6 New User
    Answer ✓
    JackE said:
    Contact one of these ACER-authorized service centers. Jack E/NJ


    Thankyou very much for your response 
    this is pongal time can you tell when will the service center start operating after pongal holidays
  • JackE
    JackE ACE Posts: 44,904 Trailblazer
    Answer ✓
    Holiday ends Sunday. But you should try to phone and ask. They're all located in Chennai. Jack E/NJ

    Jack E/NJ

  • JackE
    JackE ACE Posts: 44,904 Trailblazer
    Answer ✓
    Could simply be due to random placement of the LEDs during manufacturing since each key has at least one separate LED. I'm not sure if it can be considered a defect. My own backlight keys are not consistently all the same brightness either but it doesn't affect the operation or use of the keyboard.    Jack E/NJ

    Jack E/NJ

  • JackE
    JackE ACE Posts: 44,904 Trailblazer
    Answer ✓
    Mine looks the same. This is normal. I don't think there's a problem. Jack E/NJ


    Jack E/NJ

Answers

  • JackE
    JackE ACE Posts: 44,904 Trailblazer
    Answer ✓
    Contact one of these ACER-authorized service centers. Jack E/NJ


    Jack E/NJ

  • Moni_sh
    Moni_sh Member Posts: 6 New User
    Answer ✓
    JackE said:
    Contact one of these ACER-authorized service centers. Jack E/NJ


    Thankyou very much for your response 
    this is pongal time can you tell when will the service center start operating after pongal holidays
  • JackE
    JackE ACE Posts: 44,904 Trailblazer
    Answer ✓
    Holiday ends Sunday. But you should try to phone and ask. They're all located in Chennai. Jack E/NJ

    Jack E/NJ

  • Moni_sh
    Moni_sh Member Posts: 6 New User
    ok sir,
    do you know what is the reason for this uneven keyboard backlit(brightness in some part of the keyboard is high, two keys have much higher brightness and some part are very dimmer)  issue... 
    what will they(service agent) do to fix that, Will they replace the keyboard????
  • JackE
    JackE ACE Posts: 44,904 Trailblazer
    Answer ✓
    Could simply be due to random placement of the LEDs during manufacturing since each key has at least one separate LED. I'm not sure if it can be considered a defect. My own backlight keys are not consistently all the same brightness either but it doesn't affect the operation or use of the keyboard.    Jack E/NJ

    Jack E/NJ

  • Moni_sh
    Moni_sh Member Posts: 6 New User
    Thank you very much for your responses sir 
    I have attached my Backlit keyboard issue image Pls check it 
    In my mobile camera the uneven brightness is not clearly visible
  • JackE
    JackE ACE Posts: 44,904 Trailblazer
    Answer ✓
    Mine looks the same. This is normal. I don't think there's a problem. Jack E/NJ


    Jack E/NJ

  • Moni_sh
    Moni_sh Member Posts: 6 New User
    JackE said:
    Mine looks the same. This is normal. I don't think there's a problem. Jack E/NJ


    But I can notice this clearly when using
    I spended 60k rs on this
    🙁
    Anyway I will cunsult with service center agent
  • JackE
    JackE ACE Posts: 44,904 Trailblazer
    Maybe you should return it for a refund if it makes you unhappy and bothers you too much using it? Jack E/NJ

    Jack E/NJ

  • Moni_sh
    Moni_sh Member Posts: 6 New User
    Yes this makes me unhappy 😐