Quick question, if you restart the unit do you have display while the unit is loading? In other words, do you see the Acer logo, the loading screen etc?

Here's a list of why he might not have wanted to answer it, all of which are completely VALID reasons.

1. He was tired.

2. He didn't feel like it.

3. He doesn't care.

4. His hands are sore.

5. He doesn't want to hijack my answer (which is appreciated).

Don't forget that nobody here is being paid to answer these questions aside from Acer-Tommy and the rest. No matter why he didn't want to answer doesn't give you the right to question him.

And finally, to answer the question....

If an external display works but the internal does not, and you are not able to see the Acer loading screen, this rules out Windows as a culprit and we can safely assume the issue is hardware related. More than likely the LCD cable that connect the graphics adapter to the LCD panel itself is disconnected, but it's also possible (however unlikely) that the graphics card itself is faulty. Regardless I can tell you with 100% certainty that this problem cannot be resolved without physically repairing the unit.

At this point you have a few options.

1. If you are in warranty, you can contact Acer to arrange a repair. This usually takes about a week to complete and it's 100% recommended if you are not comforatable disassembling the unit or paying a tech to do it for you.

2. Bring the unit to a local technician for diagnostics and repair. Keep in mind that this can be costly and usually techs will just send the unit to the manufacturer regardless. Assuming you are in warranty you would be paying for nothing and if you're out you're looking at paying the 200 - 250 dollar out of warranty repair fee plus any additional expenses the tech adds on.

3. Remove the plastic casing from your unit and check the cable yourself. I can honestly say that if you are not used to such things it would be best to go with one of the first two options, despite the fact that this is a very easy procedure. It is very easy to cause damage to the LCD panel connectors if you're not VERY careful.

Truth be told this problem falls into the category of "less severe".

I hope this helps, take care and good luck. And do keep in mind that we are all just people who happen to be kind enough to donate our time to helping others simply because we are able and want to lend a helping hand. If someone helps you I would highly suggest hitting the kudos button. This not only shows that you care, but that you truly do appreciate the help you received.

I would like to invite you to read around the forum and you'll see plenty of people making snide remarks and demanding answers. I know very well that you had not intended to offend me, nor were you trying to offend anyone else in your post. In fact, I wasn't at all offended, I was merely reminding everyone of a point that I make throughout the forum. I invite you to check my past posts to verify this. The point that I was trying to make is that nobody here is required to do anything and that people should appreciate the help they get. Even if someone has an answer it doesn't mean that they are required to provide it and if that person chooses to help then they are doing so only because they are kind enough to do so. I hadn't meant to upset you or anyone else with my comment and what I had replied was no more offensive (or at least not meant to be) than what you had written.

Regards,

ScottyC

[edited for privacy]