Acer Spin 5 (SP513-54N) Touchscreen no longer work after Hibernation

Creator69
Creator69 Member Posts: 2 New User
Really anoying problem ... Can it has something to do with that the WiFi also doesn't wake up after hibernation (at least it comes on after a couple of minutes or so but the touchscreen is continuously dead) I believe there is something rotten buried in the energy settings and/or drivers. I have tried to solve it by updating as much as I can but no luck. Running Windows 10 Home 20H2, bios 1.06 etc.

Answers

  • billsey
    billsey ACE Posts: 34,215 Trailblazer
    Yup, a lot of that type of thing is put to sleep while down and not woken up immediately. They should wake up on their own after a bit, though a touch on the screen should speed it along.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Slakey
    Slakey Member Posts: 16 Troubleshooter
    Experiencing this same issue. Touchscreen unresponsive after waking from sleep or disconnecting from an external monitor. Tapping the screen, removing the pen, or starting a pen-related app does not solve the problem. Checked the device manager. HID touchscreen was enabled. Restart restores touchscreen functionality.  
  • Creator69
    Creator69 Member Posts: 2 New User
    edited January 2021
    One thing that I find strange is that there seem to be no propriatary Wacom drivers on the laptop, the Microsoft HID touchscreen driver seems to be all way back from 2006-06-21. Re-installing the HID driver does not solve the hibernation issue either.

    Edit: The Microsoft driver from 2006-06-21 seems to be generic for all the HID:s
  • ndy007
    ndy007 Member Posts: 2 New User
    I have the same issue and trying something out here. Looks ok so far. I will monitor a couple more days.
    I force update Acer HID drivers from Device manager. (HID compliant touch screen > Update Driver > point to unzipped driver > Let me pick from list)
    I also notice new BIOS and updated it anyways.
  • EtienneP
    EtienneP Member Posts: 1 New User
    I have the same problem. Touchscreen only works just after a reboot. After wakeup from sleep or disconnect from screen, touchscreen does not work. 
    Device name ACER-Spin3-EP
    Processor Intel(R) Core(TM) i3-1005G1 CPU @ 1.20GHz   1.19 GHz
    Installed RAM 8.00 GB (7.79 GB usable)
    Device ID D631C18E-0967-44AD-BACB-F0025980F924
    Product ID 00325-80000-00000-AAOEM
    System type 64-bit operating system, x64-based processor
    Pen and touch Pen and touch support with 10 touch points
    Edition Windows 10 Home
    Version 20H2
    Installed on ‎2021-‎01-‎05
    OS build 19042.1288
    Experience Windows Feature Experience Pack 120.2212.3920.0

  • billsey
    billsey ACE Posts: 34,215 Trailblazer
    @EtienneP you should start your own thread with your question. You have a quite different model than what this thread is for. Include your full model number (something like SP3xx-xxx-xxxx), what you are seeing and what you have tried already.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.