Chicony Crystal Eye Webcam

BennyT
BennyT Member Posts: 7 New User

Hi,

I have an Acer Notebook model TravelMate 8572TG with Windows 7 Professional Edition.

The integrated webcam (Chicony) doesn't work. It is a driver problem surely.

I have tried to restore original drivers by using the Acer eRecovery Management application but it still doesn't work.

In addition I have noticed that original drivers  available from the application mentioned above (v1.1.188.706) are different from those downloadable from the Driver & Support page on Acer website.

Can some help me to solve this problem ?

 

Thank you,

Best regards.

 

Answers

  • HK53T
    HK53T Member Posts: 767 Die Hard WiFi Icon

    do you get an error message or something

  • BennyT
    BennyT Member Posts: 7 New User

    Hi,

    thank you for your reply.

     

    After starting the Acer Crystal Eye application, this message appears: "camera it's not installed or its being used by another program" !!!

     

    I know that the camera it's not installed. This is the problem Smiley Happy !! 

     

    Can you propose some solutions ?

     

    Best regards 

  • Alan-London
    Alan-London ACE Posts: 793 Pioneer

    Have you checked 'device manager' to confirm the the hardware is at least being detected by Windows?

    If it's there, confirm that it is shown as 'working properly'.

    If it has a problem, try uninstalling the current driver and install the one from the Acer site.

     

  • BennyT
    BennyT Member Posts: 7 New User

    Unfortunately the hardware is not detected by Windows ! I have tried to uninstall the current driver and install the one from the Acer site, but it still doesn't work !!! Smiley Frustrated

  • Alan-London
    Alan-London ACE Posts: 793 Pioneer

    I'm a little confused!
    If your hardware is not detected by windows, you won't have a driver installed let alone be able to uninstall it.
    Nor would Windows allow the installation of a driver for hardware that it considers not present.
    It is not uncommon for Windows to flag a device by a generic name because it can't identify it.
    Do you have anything in device manager that Windows considers has problems?

     

  • BennyT
    BennyT Member Posts: 7 New User

    You are right ! In fact, drivers downloadable from the Acer site cannot be installed because the hardware is not recognized by Windows. I have used the Acer eRecovery Management application in order to restore original webcam drivers but after doing that, it still doesn't work !

    In addition, i have previously written that original drivers available from the Acer eRecovery Management application installed on my computer, are not the same that can be downloaded from the Acer site. In particular, these ones exhist only for windos XP and not for windows 7 Professional 64 bit that is my operative system !

     

     

  • ScottyC
    ScottyC Member Posts: 433 Practitioner WiFi Icon

    Seen this problem before. Rather than downloading the drivers try and download the crystal eye application and reinstall that. It's under applications in the same download page as the drivers.

  • BennyT
    BennyT Member Posts: 7 New User

    Thank you for your support,

    I'll try and let you know !!

     

     

  • ScottyC
    ScottyC Member Posts: 433 Practitioner WiFi Icon

    No problem. Just a side note, it's not impossible that your camera has physically disconnected from your devices mainboard. If my suggestion doesn't work I would suggest one further test before saying that's what's going on.

     

    You can always try to do a system recovery using the eRecovery tool you were using to reinstall the drivers. It's nice to be able to reinstall drivers from there but it's not always 100% effective. So basically you would have to backup any important data (music, videos, pictures, etc...) and then run the eRecovery option to do the restoration. It will completely wipe your system and you'll begin fresh. That way you eliminate any possible Windows issues. If not you can either contact Acer and arrange a repair or you can see a local tech to check the cable.

     

    But hopefully my earlier suggestion will help. Take care and best of luck!

  • BennyT
    BennyT Member Posts: 7 New User

    I'have tried to install the Chicony application downloaded form the Acer site but unfortunately an error message occurs: "unrecognized camera" ! Smiley Sad 

  • ScottyC
    ScottyC Member Posts: 433 Practitioner WiFi Icon

    This likely means that the camera itself is no longer connected. To verify you can always try to do a system recovery. This process completely reinstalls Windows and erases all programs and personal data so if you do decide to try it please back up your files first. This will eliminate beyond any shadow of a doubt the possibility of a software issue. If you would rather not try a recovery I would suggest arranging repair.

     

    Here is a link for the recovery process, there is a way to do it from Windows, but this is just as easy. And it comes with a video to help. http://acer.custhelp.com/app/answers/detail/a_id/2631/related/1

  • BennyT
    BennyT Member Posts: 7 New User

    Ok, I will try.

    Thank you a lot for your support !

This discussion has been closed.