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Why I can't login to Windows Acer Aspire 7739

Member Posts: 19 Troubleshooter
edited October 2023 in 2020 Archives
When I open our Acer Aspire 7739, Windows starts to open, but there's no place to enter my account information. What should I do?

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Answers

  • Member Posts: 113 Skilled Fixer WiFi Icon
    When I open our Acer Aspire 7739, Windows starts to open, but there's no place to enter my account information. What should I do?
    Press the spacebar. Click somewhere on the screen. Swipe the screen upwards using the mouse pointer.
  • Member Posts: 19 Troubleshooter
    Thanks Jason

    Unfortunately the problem is not so easy. The computer don't react even to CTRL-Alt-Del. It don't react to any keyboard action and the mouse only moves the pointer but don't do anything else.
  • Member Posts: 113 Skilled Fixer WiFi Icon
    Try the windows button or arrow buttons - you should be able to swipe it upwards
  • Member Posts: 19 Troubleshooter
    Thanks again
    Unfortunately the computer don't accept any keyboard action. Anyway the problem can't be in the keyboard because I can give the startup login password. 

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