Driver Issues after updating audio drivers or installing drivers provided by AcerHelios 300 PH315-5

Jamoski
Jamoski Member Posts: 6

Tinkerer

edited November 2023 in 2020 Archives
Recently I encountered this issue where my audio driver gets updated by windows updates which when installed my audio won't work I've tried contacting Acer regarding this and they stated that they have already received feedback from Acer customers regarding this issue . Luckly i had a restore point just before the update which fixed the issue but what happened is that I was curious to test the drivers provided on acer's website so I downloaded it and installed it an low an behold no audio whatsoever if anyone has this issue let me know 

Answers

  • what is the laptop model? example an515-51-75kz. what is the version of the operating system? 1909?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Jamoski
    Jamoski Member Posts: 6

    Tinkerer

    edited December 2020
    It's a Helios 300 PH315-53 running Windows 10 1909
  • QuangDuong
    QuangDuong Member Posts: 16 Troubleshooter
    I had an exactly similar problem to yours. I updated drivers downloaded from Acer website, and no sound and even no Audio icon did not appear (Win 1909). Restored and everything worked fine until now. I am curious what actually happened.
  • Acer has released the latest drivers. I suggest that you back up your windows and update to the latest version: https://go.microsoft.com/fwlink/?LinkID=799445
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Jamoski
    Jamoski Member Posts: 6

    Tinkerer

    I did download the drivers from Acer and still no audio
  • Joll1ty
    Joll1ty Member Posts: 6

    Tinkerer

    I just want to add that I did a clean install of windows and updated my audio drivers but now they sound wonky 
  • when you restart windows, does the sound appear during the predator animation?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Jamoski
    Jamoski Member Posts: 6

    Tinkerer

    Yes the audio is working on the boot animation after that nothing
  • Jamoski
    Jamoski Member Posts: 6

    Tinkerer

    Somehow I fixed the issue - Steps on what I did

    Uninstalled the existing driver and deleted the driver software and installed the driver provided by Acer and there is sound