Driver Issues after updating audio drivers or installing drivers provided by AcerHelios 300 PH315-5

Recently I encountered this issue where my audio driver gets updated by windows updates which when installed my audio won't work I've tried contacting Acer regarding this and they stated that they have already received feedback from Acer customers regarding this issue . Luckly i had a restore point just before the update which fixed the issue but what happened is that I was curious to test the drivers provided on acer's website so I downloaded it and installed it an low an behold no audio whatsoever if anyone has this issue let me know

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Commodore_1995#

what is the laptop model? example an515-51-75kz. what is the version of the operating system? 1909?

Jamoski

It's a Helios 300 PH315-53 running Windows 10 1909

QuangDuong

I had an exactly similar problem to yours. I updated drivers downloaded from Acer website, and no sound and even no Audio icon did not appear (Win 1909). Restored and everything worked fine until now. I am curious what actually happened.

Commodore_1995#

Acer has released the latest drivers. I suggest that you back up your windows and update to the latest version: https://go.microsoft.com/fwlink/?LinkID=799445