ASUS NITRO 5 AN515-44-R99Q - USB 3.0-A Type ports only work one at a time

Alystaeria
Alystaeria Member Posts: 5 New User
edited November 2023 in 2020 Archives
I have an ASUS NITRO 5 AN515-44-R99Q. I bought it brand new less than two months ago and love it. Today, my mouse stopped working and after some trial and error I found that it only stops working when I have something plugged into both USB 3.0-A Type ports on the left side. The items I have plugged in currently are my laptop fan and my mouse. 
  • If I plug my mouse into USB port 1 or 2 and leave the other USB port empty, it works fine. 
  • If I plug my fan into USB port 1 or 2 and leave the other USB port empty, it works fine. 
  • If I plug my mouse into USB port 1 and my fan into USB port 2, they both stop working. 
  • If I plug my fan into USB port 1 and my mouse into USB port 2, they both stop working. 
  • Having my phone plugged into the USB 3.1 port on the right side does not affect the issue. 
I have attempted the following TS Steps so far: 
  • Rebooted computer - Same results
  • Restarted computer - Same results
  • Scanned for hardware changes in device manager - Same results
  • Deleted all USB devices and reinstalled the Chipset drivers - Same results 
  • Updated BIOS software to version 103 - Same results
The only thing I can think of is that the chipset drivers aren't where the USB drivers are located, but that makes little sense because after I downloaded the chipset drivers, the USB devices reappeared after reboot. That said, I'm not sure if this is something that would automatically fix itself during a reboot. My other thought was that maybe there is a more recent version of the BIOS software that I somehow missed. Thoughts? 

Answers

  • Alystaeria
    Alystaeria Member Posts: 5 New User
    It wasn't the computer. It was the fan I was using. The cord was about to snap off, but had worked fine up to that point. After the cord finally fell off, I got a new fan. I'm now able to plug in both my mouse and new fan without the issue occurring.