Laptop performance has become worse. tried all fixes, but still not working. AN515-43

paarth_ags
paarth_ags Member Posts: 7

Tinkerer
edited November 2023 in 2020 Archives
So i got my Nitro 5 around 6 months back and I use it mainly for gaming and video editing. Usual games I play are GTA V, Fortnite, Valorant and F1 2020. 2 months ago this problem started where my games started lagging a bit and I thought it was a network issue. But even with better net, the same problem came. I checked the FPS (which i didnt before) and saw that the frames usually went from the average 40-50 FPS down till 20 or even 10. In GTA it was worse, where i got 30 FPS in normal graphics and every 5 minutes it dropped till 3. I checked all of the softwares, updated drivers, re-installed games and even uninstalled some. But no improvement was there. I thought the issue was overheating so I set the fan at max, but the problem was still there, though it was less persistent where it came for lesser times but still came. I am worried because the laptop is just 6 months old and its pretty ***** new. 

My specs are 
Nitro AN515-43
CPU : AMD Ryzen 7 3750H with Radeon Vega Mobile GFX
Graphics : Nvidia Geforce GTX 1650 
RAM : 8 GB
Windows 10

I have also tried running a user benchmark test if that is useful. I am not impressed with the results
https://www.userbenchmark.com/UserRun/36883358

Answers

  • GAMING6698
    GAMING6698 ACE Posts: 7,782 Pathfinder
    @paarth_ags
    While gaming check if your CPU/GPU temperature going more than 90°C or near
    (Check while gaming and nitrosense opened in background)
    windows 10/11 optimization guide for gaming 
    Windows 10/11 optimization guide for gaming — Acer Community

    My AN515-43 laptop UserBenchmark-
    https://www.userbenchmark.com/UserRun/51514566
  • brummyfan2
    brummyfan2 ACE Posts: 28,468 Trailblazer
    edited December 2020
    Hi,
    Do you get "downloading proxy script" in the left bottom corner? If so, go to Proxy setting and switch off "Automatically detect settings", click Settings at start, click Network & Internet, click Proxy in the next window and switch off, ignore the Chrome part, method is same for edge browser as well.
    How to deal with Chrome's "downloading proxy script" message - gHacks Tech News

    Acer Predator PT516-51s Performance Results - UserBenchmark

  • paarth_ags
    paarth_ags Member Posts: 7

    Tinkerer
    GAMING6698 said:
    @paarth_ags
    While gaming check if your CPU/GPU temperature going more than 90°C or near
    (Check while gaming and nitrosense opened in background)
    My Laptop goes above 90 when its doing a light task like just browsing and using discord. 
    I also thought my pc is overheating. 
    any way to fix this?

  • paarth_ags
    paarth_ags Member Posts: 7

    Tinkerer
    brummyfan2 said:
    Hi,
    Do you get "downloading proxy script" in the left bottom corner? If so, go to Proxy setting and switch off "Automatically detect settings", click Settings at start, click Network & Internet, click Proxy in the next window and switch off, ignore the Chrome part, method is same for edge browser as well.
    How to deal with Chrome's "downloading proxy script" message - gHacks Tech News
    Umm i havent received any message like that but if it does happen i will keep this in my mind thanks
  • brummyfan2
    brummyfan2 ACE Posts: 28,468 Trailblazer
    paarth_ags said:
    brummyfan2 said:
    Hi,
    Do you get "downloading proxy script" in the left bottom corner? If so, go to Proxy setting and switch off "Automatically detect settings", click Settings at start, click Network & Internet, click Proxy in the next window and switch off, ignore the Chrome part, method is same for edge browser as well.
    How to deal with Chrome's "downloading proxy script" message - gHacks Tech News
    Umm i havent received any message like that but if it does happen i will keep this in my mind thanks
    OK,, please follow the instructions by @GA@GAMING6698.

    Acer Predator PT516-51s Performance Results - UserBenchmark

  • paarth_ags
    paarth_ags Member Posts: 7

    Tinkerer
    @brummyfan2
    I tried running my laptop on max fan speed to bring the temperature down, put the laptop on a stand, clean the fan using an air compressor, still it hovers around 90... is there any way to fix this or should i get the fans checked?
  • brummyfan2
    brummyfan2 ACE Posts: 28,468 Trailblazer
    Hi,
    If you are within the warranty period you could get it fixed by Acer support centre, if you are out of warranty period, you could  try repasting the CPU yourself, if the fans blowing out hot air, they should be  fine, you can check them by holding your palm against the vents.

    Acer Predator PT516-51s Performance Results - UserBenchmark

  • paarth_ags
    paarth_ags Member Posts: 7

    Tinkerer
    brummyfan2 said:
    Hi,
    If you are within the warranty period you could get it fixed by Acer support centre, if you are out of warranty period, you could  try repasting the CPU yourself, if the fans blowing out hot air, they should be  fine, you can check them by holding your palm against the vents.
    Hi,
    i am within warranty period so i can get it fixed, although the fans might be working fine since they are blowing out hot air. Can a software issue also cause this, because the laptop is pretty new so i dont feel its a hardware issue. But thanks for the help...
  • paarth_ags
    paarth_ags Member Posts: 7

    Tinkerer
    paarth_ags said:
    @brummyfan2
    I tried running my laptop on max fan speed to bring the temperature down, put the laptop on a stand, clean the fan using an air compressor, still it hovers around 90... is there any way to fix this or should i get the fans checked?
    Also, i monitored the temp during a game and saw that the cpu had gone till 97 but the fan still wasnt running at max speed. I had to turn it on max and then let the laptop get cool for a while...
  • brummyfan2
    brummyfan2 ACE Posts: 28,468 Trailblazer
    paarth_ags said:
    brummyfan2 said:
    Hi,
    If you are within the warranty period you could get it fixed by Acer support centre, if you are out of warranty period, you could  try repasting the CPU yourself, if the fans blowing out hot air, they should be  fine, you can check them by holding your palm against the vents.
    Hi,
    i am within warranty period so i can get it fixed, although the fans might be working fine since they are blowing out hot air. Can a software issue also cause this, because the laptop is pretty new so i dont feel its a hardware issue. But thanks for the help...
    No problem, yes, it's better to get it fixed with your warranty.

    Acer Predator PT516-51s Performance Results - UserBenchmark

  • paarth_ags
    paarth_ags Member Posts: 7

    Tinkerer
    So, I discovered something weird. I tried to play a game with the task manager on the side to see if its the CPU spiking or the RAM. Turns out, its the opposite. When the lag happens, the CPU drops down. And the ram stays more or less the same. I was playing minecraft because it used to give me less problems. But there was 0 difference and it still kept lagging. This weird thing might be the reason

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