White dots down right side of Screen Con't

Mugwortt
Mugwortt Member Posts: 16 Troubleshooter
edited October 2023 in 2020 Archives
We got these dots that show up mostly on the top right of the screen and sometimes they will go up and down the right side flashing. The screen will get enlarged, and some other screens will open, basically the computer acts crazy. We are using an external mouse - seems to help a little bit? I have connected an external monitor and the same issues show up on it too. Thinking about resetting laptop to factory condition to see if that makes a difference? Also played with re-installing the video drivers and made no difference. Thought I would post a picture to see if anyone has run across similar issues. 

Answers

  • JackE
    JackE ACE Posts: 44,889 Trailblazer
    Dots? Are you referring to the white halo around the mouse pointer? It also might help if you could reveal the full ACER model number. For example, E5-575G??? A515-51??? Jack E/NJ

    Jack E/NJ

  • Mugwortt
    Mugwortt Member Posts: 16 Troubleshooter
    Hi JackE! Sorry I forgot to add that info and got this in the wrong laptop type sectiontoo, reposted in Acer Spin section.