Acer Predator Triton 300 won't start

Steve5312
Steve5312 Member Posts: 3 New User
edited November 2023 in 2020 Archives
I bought my laptop about 3 weeks ago and it's been working fine until today. Now when I press the power button the blue light turns on, the screen powers on (but doesn't display anything), then after 3-4 seconds the blue light turns off and a few seconds later the screen turns off.

I have tried holding the power button down for 30 seconds and pressing it again to start. No change. I have also tried unplugging from the mains power. No change. The orange light illuminates to show it's charging (or goes blue to show full charge after a while) but I still can't start it.

I've seen advice online about using a pin to do a battery reset but I don't seem to have this on my laptop casing. Anyone have any ideas? Thanks

Answers

  • Leostat
    Leostat ACE Posts: 3,043 Pathfinder
    Do you get anything if you use an external display?
  • Steve5312
    Steve5312 Member Posts: 3 New User
    No, just tried plugging it into an HDMI but it isn't sending out a signal
  • Leostat
    Leostat ACE Posts: 3,043 Pathfinder
    Quick look at your manual looks as if there isn't one, it may be under the cover. If there's nothing on the display and your not even getting the UEFI it may be a support / send back jobby I'm afriad
  • Steve5312
    Steve5312 Member Posts: 3 New User
    Thanks for replying. I've raised a ticket with support as well - looking at other similar issues online it seems it's going to be something wrong with the connections/motherboard or something else inside. Not going to mess around with that until Support gets back to me though