Acer G247HYL Half Screen Horizontal Lines

John_T
John_T Member Posts: 6

Tinkerer

edited February 27 in 2020 Archives
Hi,

I have a problem with my Acer G247HYL. There are horizontal lines on the lower half of the screen. It suddenly happens and I have no idea what's causing it. The screen is temporarily but regularly dimming too, and when it happens the screen freezes for 1-2 seconds. I have no problem with the system (GPU and everything) so I can rule out my system. It happens even after I remove the HDMI cable and turn on the monitor. Any idea how to fix this? Right now I have no other monitor and I need to work so I'm really looking forward to restore this monitor back to normal.

Answers

  • billsey
    billsey ACE Posts: 34,239 Trailblazer
    If it's happening even with the video cable disconnected then it's a hardware fault in the monitor and will require repair or replacement. :(
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  • John_T
    John_T Member Posts: 6

    Tinkerer

    Oh God, that's what I was afraid of. I really need an IPS monitor right now and I don't think Acer would repair this monitor. I mean from what I heard, many people said Acer service center will not repair monitors, only replace parts from products with warranty.
  • billsey
    billsey ACE Posts: 34,239 Trailblazer
    I gather it's out of warranty? :(
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • John_T
    John_T Member Posts: 6

    Tinkerer

    Yeah, unfortunately. And to make things worse, I have so many deadlines and not enough spare monitor (less than 1).  :s

    One strange thing is this monitor dims and freeze its screen once exactly every ten seconds. Is this some kind of power saving feature or something? Is there a way to disable the dimming thing and prevent the monitor to dim and freeze the screen once every ten seconds?
  • billsey
    billsey ACE Posts: 34,239 Trailblazer
    Boy, I'd have to go through the OSD menu choices to see if anything is in there. ten seconds is way to often for something like a sleep settings, I'd think.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.