Motherboard restart Issue Aspire XC 705

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Answers

  • The same problem occurs when you put LAUNCH CSM in NEVER and install windows in uefi mode?
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  • roy0581
    roy0581 Member Posts: 21 Troubleshooter
    The same problem occurs when you put LAUNCH CSM in NEVER and install windows in uefi mode?

    I will try this out...but let me ask you this: The problem also is seen when I enter BIOS settings from start...NO OS is loaded up to now...if I change for example a setting in BIOS or just browse through BIOS and then when I exit BIOS either by saving settings or just exit the PC WILL NOT RESTART on it's own but I have to switch it off and switch it back on to start. SO this shows that it is not software related...yes??
  • roy0581
    roy0581 Member Posts: 21 Troubleshooter
    The same problem occurs when you put LAUNCH CSM in NEVER and install windows in uefi mode?

    So...I have set Launch CSM to Never and installed Ubuntu Linux in UEFI but still the same problem. So this I think clearly shows that either Motherboard (as I suspected from beginning) is defective or Power Supply which although Brand New could be causing this issue. As I said earlier trying another 300watt power supply from Dell problem was still the same. I will try to get hold of another Power Supply and try it out to see if problem is from this hardware.
  • Ce connecteur est-il connecté dans les bonnes positions?

    Essayez de réinitialiser le CMOS:

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  • roy0581
    roy0581 Member Posts: 21 Troubleshooter
    Ce connecteur est-il connecté dans les bonnes positions?

    Essayez de réinitialiser le CMOS:


    All connectors are connected in the right way...100%
  • Le même problème se produit-il après la réinitialisation du CMOS?
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                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • roy0581
    roy0581 Member Posts: 21 Troubleshooter
    Le même problème se produit-il après la réinitialisation du CMOS?

    Yes...CMOS was cleared and BIOS was updated.
  • Try disabling fastboot as well and fast startup:

    Turn On or Off Fast Startup in Windows 10  Tutorials
    Does the same problem occur when connecting another power supply?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • roy0581
    roy0581 Member Posts: 21 Troubleshooter
    Try disabling fastboot as well and fast startup:

    Turn On or Off Fast Startup in Windows 10  Tutorials
    Does the same problem occur when connecting another power supply?

    I do not have 'fast boot' option in my BIOS settings....as you can see from the image I attached.
  • when you try to restart windows, what is the error that appears in the event viewer?
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    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • roy0581
    roy0581 Member Posts: 21 Troubleshooter
    when you try to restart windows, what is the error that appears in the event viewer?

    Windows or even Linux Ubuntu from live CD do not give any errors...they load without problems. The problem is that when I either click restart from within Windows or Windows needs to restart because of an update it shuts down normally but when PC is going to restart it hangs with no output with power still switched on and I have to MANUALLY switch PC off from power switch and then switch it back on and it boots WITHOUT any problem. Same from Linux Live CD. Also if I switch on PC from cols and enter BIOS settings..when I exit PC will not restart on its own...I have to MANUALLY switch off from power switch and switch back on...THIS IS THE PROBLEM. I think it is HARDWARE problem on motherboard. Either that or Power Supply..but I tried another and still did the same. I give up!!!
  • Yes, it may be a problem on the main board. Try disconnecting the mouse and keyboard and see if the problem occurs. Try disabling this function as well:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • roy0581
    roy0581 Member Posts: 21 Troubleshooter
    Yes, it may be a problem on the main board. Try disconnecting the mouse and keyboard and see if the problem occurs. Try disabling this function as well:


    Same result...I have tried all the different settings and still same problem. It is not software. Thank you
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer
    edited December 2020
    Can you check if windows update finds any version of the bios?
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    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • roy0581
    roy0581 Member Posts: 21 Troubleshooter
    Pouvez-vous vérifier si Windows Update trouve une version du bios?

    Latest BIOS update is already installed...downloaded from Acer Site....Version P11-B4L

  • There is a possibility that some hardware is causing the problem. Try disconnecting the ram modules, wireless network card, hard drives, dvd-rom drive, processor, video card, etc. Then, test each hardware individually:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • roy0581
    roy0581 Member Posts: 21 Troubleshooter
    There is a possibility that some hardware is causing the problem. Try disconnecting the ram modules, wireless network card, hard drives, dvd-rom drive, processor, video card, etc. Then, test each hardware individually:


    Have already done all that not once but twice! I have tried everything...also now installed Linux Mint instead of Windows 10 and still same problem...for sure it is the motherboard...but what is wrong I don't know!!
  • I will invite colleagues @billsey and @JackE to visit this topic.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)