Motherboard restart Issue Aspire XC 705

roy0581
roy0581 Member Posts: 21 Troubleshooter
edited November 2023 in 2020 Archives
I replaced Motherboard on my Aspire XC 705 PC with a 2nd hand used original same motherboard from Ali Express seller. This motherboard (direct from China) works perfectly with 2 exceptions: 1) It failed to restart during the new install of Windows 10 (several restarts were required). Powered off by holding the power button down and manually restarting got me through the install. It continues to do this every time it needs a software restart. This includes a restart after BIOS update and even after setting up boot options from BIOS and choosing 'save and exit' or 'discard changes and exit'. Is this some kind of defect in the motherboard? Thanks

Thread was edited to add model name to the title

«1

Answers

  • Are the hours and date saved or reset? Have you tried replacing the rtc battery?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • roy0581
    roy0581 Member Posts: 21 Troubleshooter
    Are the hours and date saved or reset? Have you tried replacing the rtc battery?

    BIOS settings are saved ok...battery is ok...CMOS was cleared and BIOS setup again.
  • Have you updated the bios to version P11-B4 or P11-B4L?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • roy0581
    roy0581 Member Posts: 21 Troubleshooter
    Have you updated the bios to version P11-B4 or P11-B4L?

    Yes BIOS updated to P11-B4L...............same issue. Really cannot figure out the problem....only a defective motherboard comes to mind. I have tried all BIOS settings....still same issue. Will have to live with it or buy another motherboard which could be not worth the money.
  • OK! But do you know if the main board came with the bios in version P11-B4?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • roy0581
    roy0581 Member Posts: 21 Troubleshooter
    OK! But do you know if the main board came with the bios in version P11-B4?

    Motherboard came with a previous BIOS version...P11-B3 I think....I updated BIOS to P11-B4L as to try and solve the issue with BIOS update. I tried to update first to P11-B4 but was given a compatibility error so updated to the P11-B4L which went smoothly and without problems.
  • Does the same problem occur when disabling fast startup in power options? In addition, version P11-B4L refers to Linux. Did the same problem occur when version P11-B3 was installed?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • roy0581
    roy0581 Member Posts: 21 Troubleshooter
    Does the same problem occur when disabling fast startup in power options? In addition, version P11-B4L refers to Linux. Did the same problem occur when version P11-B3 was installed?

    Yes as already said issue was already present with P11-B3 BIOS version which came originally with motherboard...that is why I decided to install BIOS update and had to install P11-B4L instead P11-B4 because install flagged a compatibility issue with P11-B4. Disabling fast start-up will not resolve issue as this is also present when from cold start one goes into bios setup and saves and exit from there....motherboard hangs with black screen as it does not do post-test but PC still switched on...so as one can see issue is from motherboard as in this instant OS is not loaded...
  • Create a password in change supervisor password and disable secureboot. Then, verify that the same problem still occurs.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • roy0581
    roy0581 Member Posts: 21 Troubleshooter
    edited December 2020
    Create a password in change supervisor password and disable secureboot. Then, verify that the same problem still occurs.

    Tried this BUT still same problem.
  • I will invite colleagues @billsey and @JackE to visit this topic.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • roy0581
    roy0581 Member Posts: 21 Troubleshooter
    I will invite colleagues @billsey and @JackE to visit this topic.
    Thanks....

  • Does this problem occur when you plug the desktop directly into a grounded electrical outlet? Does the same problem occur when you use a live Linux distribution?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • roy0581
    roy0581 Member Posts: 21 Troubleshooter
    Does this problem occur when you plug the desktop directly into a grounded electrical outlet? Does the same problem occur when you use a live Linux distribution?

    Same problem with Linux Live install. Computer is plugged into a 4 way socket extension....which I have no issue with...in fact I have a laptop plugged to it as well...why?
  • I would like to know if the same problem occurs when connecting the desktop directly to the electrical outlet.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • roy0581
    roy0581 Member Posts: 21 Troubleshooter
    I would like to know if the same problem occurs when connecting the desktop directly to the electrical outlet.
    Plugged into direct wall outlet same result.
  • Can you send some photos of the bios settings?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • roy0581
    roy0581 Member Posts: 21 Troubleshooter
    Can you send some photos of the bios settings?

    Will take some tomorrow....
  • roy0581
    roy0581 Member Posts: 21 Troubleshooter

    roy0581 said:
    Can you send some photos of the bios settings?

    Will take some tomorrow....
    Here are some photos from BIOS settings............



  • roy0581
    roy0581 Member Posts: 21 Troubleshooter
    roy0581 said:

    roy0581 said:
    Can you send some photos of the bios settings?

    Will take some tomorrow....
    Here are some photos from BIOS settings............




    I am thinking that this problem has something to do with the Power Supply...although the one installed is brand new (original or compatible Power supply for these models is quite expensive and the design means you cannot install except specific models). I have also tried a different Power Supply from a Dell PC and still same problem. I will try to get hold of a different Power supply to try out.