Additional storage not showing on Laptop Acer Swift 3 SF314-54-81Q1

Heliox
Heliox Member Posts: 42 Troubleshooter
edited November 2023 in 2020 Archives
Hi there,
I have just installed an additional 1TB SSD hard drive in my computer. The computer has the software for the Intel Optane installed but not the module. The software showed the existing 256GB disk as the working disk and the 1TB disk as a recovery disk. However although the intel software could see the disk and therfore confirm all was connected correctly windows doesnt see the new disk al all. It is nowhere, system information, device manager, explorer etc.
I have had some help from someone on eht forum but they have exhausted any ideas so looking for anyone else to have a shot.

hanks in advance

Answers

  • what is the exact model of the notebook and ssd? is sata mode set to first with optane premium in the bios?
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                                                     egydiocoelho Trailblazer
     
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  • Heliox
    Heliox Member Posts: 42 Troubleshooter
    Hi there the laptop is an Acer Swift 3 SF314-54-81Q1. The SSD is a Crucial MX500. The SATA at the moment is set to AHCI it was set to "RST With Optame" which are the only two options to me
  • Ok! Do it:
    a) press the windows + r keys and type msconfig.
    b) go to system startup and activate safeboot;
    c) restart windows;
    d) go to the device manager and then uninstall and delete the sata ahci controller driver;

    e) then, restart windows, access the bios and change the sata mode to ahci.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • billsey
    billsey ACE Posts: 34,219 Trailblazer
    Afterwards you will still need to initialize the disk in Disk Management before the OS will assign a drive letter...
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Heliox
    Heliox Member Posts: 42 Troubleshooter
    Hi there,
    egydiocoelho, Thanks fo the info unfortunatly this failed as i had already done this with Brummyfan2. My computer is still set to ACHI
    Billsey, I have done what egydiocoelho and Brubbyfan2 sugested but the drive still doesnt come up to enable me to initialise it, as seen below




  • Can you send some screenshots of the intel rapid storage program?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Heliox
    Heliox Member Posts: 42 Troubleshooter
    Hi egydiocoelho
    Here they are before i changed it to ACHI as they no longer show on IRST





  • Is there an option to erase the recovery volume? Can you send some pictures of the Intel Optane Memory, Performance and Preferency tabs?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Heliox
    Heliox Member Posts: 42 Troubleshooter
    egydiocoelho, here ar the Preferences and performances i'll have a look at the link you sent me





  • billsey
    billsey ACE Posts: 34,219 Trailblazer
    If you have an external case for 2.5" disks, try moving it out and initializing it there, then put it back in to remove the RAID info on it.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Heliox
    Heliox Member Posts: 42 Troubleshooter
    Hi Billsey,

    Unfortunatly i dont have an external case I'll have to get one if thats the only way i can solve this. i find it bizzare that there is no step back on the INTEL software.

    I'll do it later as i've run out of time i'm working away for the next few weeks. but thanks for the help and no doubt i'll be in touch when i get back.

    Regards
    Steve
  • billsey
    billsey ACE Posts: 34,219 Trailblazer
    Please do keep us informed...
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Heliox
    Heliox Member Posts: 42 Troubleshooter
    Yep will do 
  • Heliox
    Heliox Member Posts: 42 Troubleshooter
    Hi There,

    I'm back and the fight goes on although i'm going to start a new post to get the help i need as this one won't appear near the top.

    Regards
    Steve