New extra internal harddrive

brunoh
brunoh Member Posts: 9 New User
edited November 2023 in 2020 Archives
Hi everybody,
I have bought a new extra internal harddrive for my laptop. But I cannot find the harddrive on the computer. I have tried to look in diskmanagement, but it isn't there. What can i do to find it, and use it?
I have tried to reboot the laptop and i have searched every where for the drive, but it's not there. The drive is a Seagate baracuda 2tb internal harddrive.

Answers

  • brummyfan2
    brummyfan2 ACE Posts: 28,470 Trailblazer
    Hi,
    Could you please post the full model name of the laptop, like AN5xx-xx.
  • Can you provide the exact model of the notebook? example an515-51-75kz. furthermore, is sata mode in ahci or rst with optane? does hdd appear in the bios information tab? does the hard drive appear in the windows device manager?
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  • brunoh
    brunoh Member Posts: 9 New User
    The model is an515-53-57ni. It isn't showen in bios or device manager.
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,327 Trailblazer
    edited June 2020
    Does the hard drive not appear here?

    Is the sata port on the hard drive enabled here?

    What happens when you change sata mode to ahci?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • brunoh
    brunoh Member Posts: 9 New User
    under information, the harddrive doesn't appear. If I change the sata settings, i can't start the laptop and finally the sata port is enable for both drives. Could it be, that the extra drive doesn't work, even if it's brand new?
  • Have you tried to connect the hard drive to another computer?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
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  • brunoh
    brunoh Member Posts: 9 New User
    i just tried the drive in another computer and it is showen there. i just want to take the computer to the trash :)

  • brunoh
    brunoh Member Posts: 9 New User
    edited December 2020
    This is what the bios says


    Edited the content to hide sensitive information
  • So there are two possibilities:
    a) the sata cable is in trouble: can you test the sata cable of the other notebook on the model an515-53?
    b) you may need to update the bios.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
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  • brunoh
    brunoh Member Posts: 9 New User
    Sorry i haven't answered before. If I have to update the bios, whar could be the name of the driver? I'm looking at 10 different drivers for the bios
  • First, check that the sata cable and the hard drive are connected correctly. Then, see if the hard drive appears, when you change the sata mode to ahci.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)