Backlight gone after Bios Update - No backlight at all - AN515-52

smanning77
smanning77 Member Posts: 3 New User
edited November 2023 in 2020 Archives
Hi All,
I have an Acer AN515-52, the motherboard was recently replaced by Acer as it was still under warranty and the Bios was updated. Since we got it back there is no backlight on the keys at all.
I have hit F2 on boot to try change settings, I have tried FN+F9 to try turn it on and nothing has happened. I have updated the drivers and again no lights at all.
Does anyone know of a fix for this?/ I think the current Bios is V1.26, any help on this is much appreciated, thanks

Answers

  • I suggest you check this connector on the main board:

    https://www.youtube.com/watch?v=wAtUlimtavg&t=121s
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • smanning77
    smanning77 Member Posts: 3 New User
    @egydiocoelho
    Thank you for your reply and for the video, I will try that if I can. Would you know of anything software related that could cause this? Many Thanks
  • I suggest you check the bios version and this function:

    Acer Nitro AN515-54 - Keyboard backlight  Acer Community
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • smanning77
    smanning77 Member Posts: 3 New User
    @egydiocoelho
    Thank you, I will try that and see how it goes
  • ok my friend.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)