Spin 3 won’t turn on

Loen29
Loen29 Member Posts: 1 New User
edited March 2018 in Swift and Spin Series
My spin 3 was working all day yesterday and today, I went to use it again and it shut off. It was plugged in, I switched outlets, I tried the reset button and let it unplugged for 5 mins (since you can’t take the battery out) Not sure what else to try. 

Answers

  • JackE
    JackE ACE Posts: 44,895 Trailblazer
    Do you see any LEDs lit when it's plugged in? Jack E/NJ

    Jack E/NJ

  • padgett
    padgett ACE Posts: 4,532 Pathfinder

    Did you try disconnecting everything and doing a rest ?

  • P3RS0NN
    P3RS0NN Member Posts: 32 Enthusiast WiFi Icon
    I wonder if the hard drive broke on you....
  • TheMickJones
    TheMickJones Member Posts: 5

    Tinkerer
    I have purchased two of these.  One for me and one for my father.  They both exhibit the same behavior without warning.  The laptop goes dark and will not turn back on.  Only after letting it sit for a while will it eventually power up.  Usually after 24 hours.  This is clearly a systemic issue that ACER needs to provide a fix for.  Immediately!
  • JackE
    JackE ACE Posts: 44,895 Trailblazer
    Sounds like the batteries have either lost most of their capacity or are being stored unplugged in fast boot mode for long periods of time. When they are able to boot, try this. Go to the elevated command prompt.  Enter 'powercfg /batteryreport'. Then return to the desktop. Open file explorer. Then search for' battery-report.html' in the c:\windows\system32\ sub-folder. Double-click to open it in the browser. Post screenshot of the first part of the report if possible that compares design full charge capacity with its remaining full charge capacity. Jack E/NJ

    Jack E/NJ

  • Manny-Acer_Retired
    Manny-Acer_Retired Newbie Posts: 4,453 Guru

    Hello to all,

     

    This thread is now closed due to its age, if you still have problems with your computer, I invite you to open a new question or post so that the users of the Acer community can guide you.

     

    Thank you,

    Acer-Manny

This discussion has been closed.

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