Spin 3 won’t turn on

Loen29

My spin 3 was working all day yesterday and today, I went to use it again and it shut off. It was plugged in, I switched outlets, I tried the reset button and let it unplugged for 5 mins (since you can’t take the battery out) Not sure what else to try. 

JackE

Do you see any LEDs lit when it's plugged in? Jack E/NJ

padgett

Did you try disconnecting everything and doing a rest ?

P3RS0NN

I wonder if the hard drive broke on you....

TheMickJones

I have purchased two of these.  One for me and one for my father.  They both exhibit the same behavior without warning.  The laptop goes dark and will not turn back on.  Only after letting it sit for a while will it eventually power up.  Usually after 24 hours.  This is clearly a systemic issue that ACER needs to provide a fix for.  Immediately!

JackE

Sounds like the batteries have either lost most of their capacity or are being stored unplugged in fast boot mode for long periods of time. When they are able to boot, try this. Go to the elevated command prompt.  Enter 'powercfg /batteryreport'. Then return to the desktop. Open file explorer. Then search for' battery-report.html' in the c:\windows\system32\ sub-folder. Double-click to open it in the browser. Post screenshot of the first part of the report if possible that compares design full charge capacity with its remaining full charge capacity. Jack E/NJ

Manny-Acer_Retired

Hello to all,

 

This thread is now closed due to its age, if you still have problems with your computer, I invite you to open a new question or post so that the users of the Acer community can guide you.

 

Thank you,

Acer-Manny