How do I work out why my laptop keeps randomly shutting down? (Swift 5)

Mischa
Mischa Member Posts: 2 New User
edited November 2023 in 2020 Archives
Hello everyone,

I bought an Acer Swift 5 sf514-54t just over 2 months ago (late February). It was fine to begin with, but a new issue has developed over the last 2 weeks or so where it will randomly go to sleep or shut down. This happens in the middle of use, usually during playing an online game (nothing that should be an issue, just games like Club Penguin or Habbo). It started off as just randomly going to sleep, but has now developed to shutting down too. It does not occur regularly. Sometimes I'll go a whole day without it happening, sometimes it will happen 3 times in 10 minutes. 

Here are some factors I have looked at and ruled out:
I have changed my settings so that my computer should not put itself to sleep for 30 minutes, which means it shouldn't be the issue as it has happened 3 times in 10 minutes.
I have reset my computer, that did not help.
I have run a virus scan with McAfee and the result was clear. 
I am definitely not accidentally hitting the power button. 
I am 99% sure it is not a heat issue, my laptop does not seem to be getting very hot at all. Just warm.
It should not be because I have too many tabs or programs open, as it has happened when I just had a couple of chrome tabs open.
My laptop is not low on storage, I have over 110GB of 237GB free. 

Any help would be greatly appreciated. Thank you so much for your time 

Answers

  • Have you checked the battery status with hwinfo64? Have you tried to reset the battery?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
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  • SK_SK
    SK_SK Member Posts: 1 New User
    Hi Guys, I have the same Acer laptop model and the exact same issue. I purchased this at the end of June and the issue started about 10-12 days ago. Could you let me know if you were able to resolve the issue and how? Thanks.
  • @SK_SK Can you inform the version of the bios?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)