My Acer Spin 3 SP314-53N-77AJ. shutting down suddenly

RakeshBeesetty
RakeshBeesetty Member Posts: 4 New User
edited November 2023 in 2020 Archives
My Acer Spin 3 shutting down suddenly, after switching on the battery it shows a full percentage only. On connecting to the adaptor it doesn't shut down. I've bought this laptop 10 months ago only.

Answers

  • billsey
    billsey ACE Posts: 34,206 Trailblazer
    Which Spin 3 model do you have? It should be something like SP3xx-xxx-xxxx. It might just need a battery reset. Some Spin 3 models have a battery reset pinhole. On those you can do the reset by shutting down, disconnecting everything including the power, then use a bent paperclip or similar to press and hold the reset for 15-30 seconds. Release the reset and wait 15-30 minutes then plug the power back in, but leave the system still off. Wait for the indicator to show a full battery and turn it back on. If the issue was just the battery getting confused as to it's state things should be back to normal.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • RakeshBeesetty
    RakeshBeesetty Member Posts: 4 New User
    Acer SP314-53N-77AJ. I've done that method, but the problem still exists.
  • billsey
    billsey ACE Posts: 34,206 Trailblazer
    Try a recalibration in Windows (disconnect power and run until Windows shuts down due to low battery, then plug in and charge all the way before turning it back on, repeat a few times) and if that doesn't work it's definitely time to contact Acer support for warranty service.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • TonySun
    TonySun Member Posts: 1 New User
    Is the battery reset button on the underside of the Spin 3 laptop ? Would like to try this but don't want to break something. Thanks for your assistance.
  • billsey
    billsey ACE Posts: 34,206 Trailblazer
    @TonySun do you have exactly the same model as this thread is for? Some models have the battery reset pinhole on the bottom, some on the side, and some (a lot) don't have it at all.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.

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