Computer freezes using Restart option from power option. Have to use power button to reboot

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Answers

  • Look in the SYSTEM tab of the EVENT VIEWER.
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  • jku
    jku Member Posts: 15 Troubleshooter
    I did a restart at 8:23 and got these in the log:

    Log Name:      System
    Source:        Microsoft-Windows-DistributedCOM
    Date:          10/31/2020 8:23:21 AM
    Event ID:      10016
    Task Category: None
    Level:         Error
    Keywords:      Classic
    User:          WINDOWS10DESKTO\Suzanne and James
    Computer:      Windows10Desktop
    Description:
    The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID 
    {D63B10C5-BB46-4990-A94F-E40B9D520160}
     and APPID 
    {9CA88EE3-ACB7-47C8-AFC4-AB702511C276}
     to the user WINDOWS10DESKTO\Suzanne and James SID (S-1-5-21-1814967147-1650323117-1572015216-1000) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.
    Event Xml:
      <System>
        <Provider Name="Microsoft-Windows-DistributedCOM" Guid="{1B562E86-B7AA-4131-BADC-B6F3A001407E}" EventSourceName="DCOM" />
        <EventID Qualifiers="0">10016</EventID>
        <Version>0</Version>
        <Level>2</Level>
        <Task>0</Task>
        <Opcode>0</Opcode>
        <Keywords>0x8080000000000000</Keywords>
        <TimeCreated SystemTime="2020-10-31T14:23:21.819332400Z" />
        <EventRecordID>55619</EventRecordID>
        <Correlation />
        <Execution ProcessID="1052" ThreadID="5284" />
        <Channel>System</Channel>
        <Computer>Windows10Desktop</Computer>
        <Security UserID="S-1-5-21-1814967147-1650323117-1572015216-1000" />
      </System>
      <EventData>
        <Data Name="param1">application-specific</Data>
        <Data Name="param2">Local</Data>
        <Data Name="param3">Activation</Data>
        <Data Name="param4">{D63B10C5-BB46-4990-A94F-E40B9D520160}</Data>
        <Data Name="param5">{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}</Data>
        <Data Name="param6">WINDOWS10DESKTO</Data>
        <Data Name="param7">Suzanne and James</Data>
        <Data Name="param8">S-1-5-21-1814967147-1650323117-1572015216-1000</Data>
        <Data Name="param9">LocalHost (Using LRPC)</Data>
        <Data Name="param10">Unavailable</Data>
        <Data Name="param11">Unavailable</Data>
      </EventData>
    </Event>

      Then this:

    Log Name:      System
    Source:        Service Control Manager
    Date:          10/31/2020 8:23:43 AM
    Event ID:      7040
    Task Category: None
    Level:         Information
    Keywords:      Classic
    User:          SYSTEM
    Computer:      Windows10Desktop
    Description:
    The start type of the Background Intelligent Transfer Service service was changed from demand start to auto start.
    Event Xml:
      <System>
        <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
        <EventID Qualifiers="16384">7040</EventID>
        <Version>0</Version>
        <Level>4</Level>
        <Task>0</Task>
        <Opcode>0</Opcode>
        <Keywords>0x8080000000000000</Keywords>
        <TimeCreated SystemTime="2020-10-31T14:23:43.040170800Z" />
        <EventRecordID>55621</EventRecordID>
        <Correlation />
        <Execution ProcessID="988" ThreadID="9388" />
        <Channel>System</Channel>
        <Computer>Windows10Desktop</Computer>
        <Security UserID="S-1-5-18" />
      </System>
      <EventData>
        <Data Name="param1">Background Intelligent Transfer Service</Data>
        <Data Name="param2">demand start</Data>
        <Data Name="param3">auto start</Data>
        <Data Name="param4">BITS</Data>
      </EventData>
    </Event>

    This:

    Log Name:      System
    Source:        User32
    Date:          10/31/2020 8:23:51 AM
    Event ID:      1074
    Task Category: None
    Level:         Information
    Keywords:      Classic
    User:          WINDOWS10DESKTO\Suzanne and James
    Computer:      Windows10Desktop
    Description:
    The process C:\Windows\System32\RuntimeBroker.exe (WINDOWS10DESKTO) has initiated the restart of computer WINDOWS10DESKTO on behalf of user WINDOWS10DESKTO\Suzanne and James for the following reason: Other (Unplanned)
     Reason Code: 0x0
     Shutdown Type: restart
     Comment: 
    Event Xml:
      <System>
        <Provider Name="User32" Guid="{b0aa8734-56f7-41cc-b2f4-de228e98b946}" EventSourceName="User32" />
        <EventID Qualifiers="32768">1074</EventID>
        <Version>0</Version>
        <Level>4</Level>
        <Task>0</Task>
        <Opcode>0</Opcode>
        <Keywords>0x8080000000000000</Keywords>
        <TimeCreated SystemTime="2020-10-31T14:23:51.446364100Z" />
        <EventRecordID>55622</EventRecordID>
        <Correlation />
        <Execution ProcessID="764" ThreadID="1560" />
        <Channel>System</Channel>
        <Computer>Windows10Desktop</Computer>
        <Security UserID="S-1-5-21-1814967147-1650323117-1572015216-1000" />
      </System>
      <EventData>
        <Data Name="param1">C:\Windows\System32\RuntimeBroker.exe (WINDOWS10DESKTO)</Data>
        <Data Name="param2">WINDOWS10DESKTO</Data>
        <Data Name="param3">Other (Unplanned)</Data>
        <Data Name="param4">0x0</Data>
        <Data Name="param5">restart</Data>
        <Data Name="param6">
        </Data>
        <Data Name="param7">WINDOWS10DESKTO\Suzanne and James</Data>
      </EventData>
    </Event>

    During this time the computer froze.  Than at 8:24 I turned it off and back on with  the power button.
    thanks - James




  • jku
    jku Member Posts: 15 Troubleshooter
    I noticed that if I boot it in safe mode and try to restart or shutdown it works ok but as soon as I boot to normal and then try restart or shut down it freezes again.
  • Did this problem occur after any windows update?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
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    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • jku
    jku Member Posts: 15 Troubleshooter
    When it tries to do any Windows 10 updates it stalls at the point where it needs to restart by itself. I than have to use the power button to get the computer going again. It continues to stall at the restart point and eventually goes back to the original version ( 1803) of windows 10 after restarting with the power button several times. Thanks for you assistance but I am at the point where I am going to stop all updates and live with it as it is. I may try to format the HD and start a windows installation from scratch in the future. I am not sure this will cure my problem though as it works ok if I get it into safe mode.
  • Does the event viewer show any specific errors? what is the bios version?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)