S7 battery charged but not working?

Kofi
Kofi Member Posts: 4 New User
I bought S7 Ultra thin few weeks ago, but its behaving like a desktop because whenever I remove the power adapter goes off even though the battery indicates that it well charged.

Answers

  • HK53T
    HK53T Member Posts: 767 Die Hard WiFi Icon

    there is pinhole battery reset on bottom of S7

    try resetting battery by holding for 4 seconds

  • Kofi
    Kofi Member Posts: 4 New User

    Thanks for the suggestion but IT DID NOT WORK.

    Any other options?

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon

    We would suggest contacting technical support in your region for further assistance with this issue.
    Acer Service and Support

  • ikamador
    ikamador Member Posts: 12 New User

    it happens to me too. They suggested the pinhole test which didn't work, obviously a much bigger problem...so they told me to send it in and it would take up to 2 weeks to receive it back. But everyone that I have read that did that got it back with the same problem still...

  • Kofi
    Kofi Member Posts: 4 New User

    Thanks for your suggestion.

    Do you have a Technician in East Africa?

    But as you might have noticed from other comments on the issues, it looks like ACER does not have a solution.

     

  • bornto_chill
    bornto_chill Member Posts: 6 New User

    I have the same problem with my S7. The battery is fully charged, yet sometimes it will not turn on/stay on unless the A/C adapter is connected. A laptop that is not able to run on battery is unacceptable.

     

    Has anybody who has sent their S7 to Acer for repair of this issue received it back from Acer with this serious defect properly repaired? If Acer is failing to address this problem, then perhaps we need to consider some form of collective action. Open to suggestions.

  • ikamador
    ikamador Member Posts: 12 New User

    I reccently emailed them about the problem and they are trying to say that it must be my battery that needs to be replaced...Seems weird for a battery to go bad after a few months and that is fully charged.

  • Kofi
    Kofi Member Posts: 4 New User

    This is really unfortunate! What is saddening is that ACER is very unconcerned and provide only provoking responses to a legitimate request.  It is indeed unaccceptable!!!

This discussion has been closed.