Need Help With Drivers

Heins
Heins Member Posts: 14

Tinkerer

edited October 2023 in 2020 Archives
Before I begin with, here are the specs:

Acer Aspire 3 (A314-21-62TC)
AMD Dual-Core Processor A6-9920e
AMD Radeon R4 Graphics
4GB RAM

BIOS:
v1.23
ATI VGA VER015.049.000.017.019987


Problem:

To start off, it is a fact that this model is pre-installed with Windows 10, sad to say it is not really comfortable to use despite the specs being too low, though if only Windows 7 didn't stop it could have been pre-installed with it instead.

With that being said, since I was not happy with Windows 10, I downgraded it to Windows 7. How? I simply turned off secure boot, set a password, changed boot orders, all through the BIOS, and successfully installed a Windows 7 OS on it. I am fully aware this will void my warranty, so no problem with that.

When I first used it on Windows 7, there were various problems which I could solve myself. Every driver is missing as expected, including the LAN, so plugging in a CAT5 wouldn't make sense. Instead, I checked the device manager, right clicked on the LAN driver, took a look at the 'Device Instance Path' and looked it up on the web, voila, I found a driver, and surprisingly it wasn't by Acer nor Intel. It was from Dell, I installed it, and it worked with no issues at all. I plugged in the CAT5 cable and ran a driver finder software and installed everything missing. It's all good.

The real problem I have now which I ran out of solutions was this. I installed Serato Dj Lite since I use it for playing music in parties and at radio stations, and I can't seem to launch it. I get this error which I know is clearly related to graphics driver problem:



I know it's funny this is my fault for trying to install an older OS which is supposed to run well but forced on a new one which isn't. Anyway, I researched about it and I tried installing Windows 7 64 Bit AMD Graphics Drivers but no luck, if I install the standalone driver I get a 'Incompatible build, setup will now exit' or with the AMD auto detect I get an error 182 which says that AMD cannot find a driver for my unsupported AMD graphics card which again isn't surprising since it's built for Windows 10. Basically I am stuck and I do not know what to do next, hahaha!

I checked the display adapters and only the standard VGA driver is installed which is why software that require usage of graphics card doesn't launch. I was thinking, since I can install a Dell driver to make the LAN work instead of the manufacturer's, can anyone help me figure out what graphics driver may work on my laptop? I swear Windows  7 is really fast and I can appreciate the laptop's true performance, I don't ever wanna go back to Windows 10. I just need to know what graphics drivers I need which may equivalent to another laptop that is almost the same with my model. Suggestions would be greatly appreciated! Thank you =)
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Answers

  • JackE
    JackE ACE Posts: 44,906 Trailblazer
    Try downloading and installing iobit's DriverBooster freeware to see if it'll pickup up anything that might allow a bit more than vga 640x480  resolution out of the graphics adapter. This is probably what your DJ lite is complaining about. The main problem is the A6 wasn't invented yet for Win7 unlike the old wired LAN adapters some of which probably would've also worked for drivers from Win7 era ACERs, ASUSs & HPs. Win7 just doesn't know what to do with the A6 graphics so it defaults to good ole vga.   :)   Jack E/NJ

    Jack E/NJ

  • Heins
    Heins Member Posts: 14

    Tinkerer

    JackE said:
    Try downloading and installing iobit's DriverBooster freeware to see if it'll pickup up anything that might allow a bit more than vga 640x480  resolution out of the graphics adapter. This is probably what your DJ lite is complaining about. The main problem is the A6 wasn't invented yet for Win7 unlike the old wired LAN adapters some of which probably would've also worked for drivers from Win7 era ACERs, ASUSs & HPs. Win7 just doesn't know what to do with the A6 graphics so it defaults to good ole vga.   :)   Jack E/NJ
    Thank you for the suggestion. Unfortunately, that is the first and only software I used to find drivers and it was indeed unable to find other drivers aside from VGA. I don't know now, I really hope there's a workaround.
  • Heins
    Heins Member Posts: 14

    Tinkerer

    What about this guy who installed it on the same processor as mine https://www.youtube.com/watch?v=yGQ1rnhNBBE
  • JackE
    JackE ACE Posts: 44,906 Trailblazer
    Installed DJ lite? Jack E/NJ

    Jack E/NJ

  • Heins
    Heins Member Posts: 14

    Tinkerer

    JackE said:
    Installed DJ lite? Jack E/NJ
    I have it installed but again apps that require graphics card use cannot launch. I really need a driver that can substitute hopefully.
  • Heins
    Heins Member Posts: 14

    Tinkerer

    JackE said:
    Installed DJ lite? Jack E/NJ
    No, but he was able to install the driver on windows 7 instead of win 10, in my case I can't install the driver he installed on his even if we have the same processor.
  • Heins
    Heins Member Posts: 14

    Tinkerer

    JackE said:
    Installed DJ lite? Jack E/NJ
    No, but he was able to install the driver on windows 7 instead of win 10, in my case I can't install the driver he installed on his even if we have the same processor.
  • Heins
    Heins Member Posts: 14

    Tinkerer

    Bump, still hoping there's a workaround
  • JackE
    JackE ACE Posts: 44,906 Trailblazer
    >>> with the AMD auto detect I get an error 182 which says that AMD cannot find a driver for my unsupported AMD graphics card>>>

    Was this the AMD autodetect software you downloaded and tried?  https://www.amd.com/en/support


    Jack E/NJ




    Jack E/NJ

  • Heins
    Heins Member Posts: 14

    Tinkerer

    JackE said:
    >>> with the AMD auto detect I get an error 182 which says that AMD cannot find a driver for my unsupported AMD graphics card>>>

    Was this the AMD autodetect software you downloaded and tried?  https://www.amd.com/en/support


    Jack E/NJ




    Yes, I tried that too.
  • JackE
    JackE ACE Posts: 44,906 Trailblazer
    And did it give you a similar error message of an unsupported card by Win7? Jack E/NJ

    Jack E/NJ

  • Heins
    Heins Member Posts: 14

    Tinkerer

    JackE said:
    And did it give you a similar error message of an unsupported card by Win7? Jack E/NJ
    Yes I had one.
  • JackE
    JackE ACE Posts: 44,906 Trailblazer
    Right click on the DJ lite shortcut. In what C : \ folder is its EXE file located? Jack E/NJ 

    Jack E/NJ

  • Heins
    Heins Member Posts: 14

    Tinkerer

    JackE said:
    Right click on the DJ lite shortcut. In what C : \ folder is its EXE file located? Jack E/NJ 
    Program Files is where it is, but I suspect here is a missing graphics driver. I get error 182 everytime.
  • JackE
    JackE ACE Posts: 44,906 Trailblazer
    Yes. Google and download each of these files and copy them into the C : \Program Files folder in which the EXE file is located. libegl.dll, libglesv2.dll & d3dcompilier_47.dll

    Jack E/NJ

    Jack E/NJ

  • Heins
    Heins Member Posts: 14

    Tinkerer

    JackE said:
    Yes. Google and download each of these files and copy them into the C : \Program Files folder in which the EXE file is located. libegl.dll, libglesv2.dll & d3dcompilier_47.dll

    Jack E/NJ

    That wouldn't help because those files are already inside, this is a driver issue apparently I may need a legacy one.
  • JackE
    JackE ACE Posts: 44,906 Trailblazer
    Yes, but those dlls aren't designed for Win7 or Win8x. You need to download & install the older win7 version of serato. Jack E/NJ

    Jack E/NJ

  • Heins
    Heins Member Posts: 14

    Tinkerer

    JackE said:
    Yes, but those dlls aren't designed for Win7 or Win8x. You need to download & install the older win7 version of serato. Jack E/NJ
    Oh, I see. I'll give it a try, I don't really see it as dlls for newer Windows since the version I downloaded is for Windows 7 specifically.
  • JackE
    JackE ACE Posts: 44,906 Trailblazer
    >>>since the version I downloaded is for Windows 7 specifically. >>>

    Wait. This is what I meant. Please post link that  you downloaded the Win7 serato from? Jack E/NJ

    Jack E/NJ

  • Srnaclitina
    Srnaclitina Member Posts: 2 New User
    Heins said:
    JackE said:
    Installed DJ lite? Jack E/NJ
    No, but he was able to install the driver on windows 7 instead of win 10, in my case I can't install the driver he installed on his even if we have the same processor.
    Very strange, why can't you do what he did?