Why do my laptop shuts down when I unplug it? Someone Please help :(( - Aspire 5 A515-52G-58R8

Afiq
Afiq Member Posts: 3 New User
edited March 1 in 2020 Archives
Hi Acer Community,
I have been charging my laptop for a few days now but now when I unplug my laptop it automatically shuts down. Why does this happen? and can someone suggests to me how to resolve this, please.
My laptop model is Aspire 5 A515-52G-58R8

Answers

  • Jeyam
    Jeyam Member Posts: 348 Seasoned Practitioner WiFi Icon
    i believe issue on your charger and check it when you plug the charger whether is it warm or cold.
    If is it cold surely issue on your charger, and if you alternative charger kindly check with that.


  • ttttt
    ttttt Member Posts: 1,947 Community Aficionado WiFi Icon
    @Afiq
    Are you sure the battery is not dead?
    In other words, are you able to boot the PC without AC connected
    ?
  • Afiq
    Afiq Member Posts: 3 New User
    ttttt said:
    @Afiq
    Are you sure the battery is not dead?
    In other words, are you able to boot the PC without AC connected?
    No, it cant be turn on when its not charging. And im noticing that my battery when charging, the percentage just static at 26%. Is this a battery problem?
  • JakeM
    JakeM Member Posts: 8

    Tinkerer

    Hello, is the laptop charged??
  • ttttt
    ttttt Member Posts: 1,947 Community Aficionado WiFi Icon
    @Afiq
    Something is not right during the charging process. Either the charger cannot charge it or the battery is bad. The battery charge should not stay static for several days. However, with 26% battery charge, it should be able to boot up your PC (unless you set the minimum shutdown threshold way high to 26%). 
    How old is the battery? It will be good to have some instruments to test the battery. Battery life probably is a couple thousand cycles only.
    If you remove the battery and have the PC running on AC, the PC works properly, is that right
    ?
  • Afiq
    Afiq Member Posts: 3 New User
    ttttt said:
    @Afiq
    Something is not right during the charging process. Either the charger cannot charge it or the battery is bad. The battery charge should not stay static for several days. However, with 26% battery charge, it should be able to boot up your PC (unless you set the minimum shutdown threshold way high to 26%). 
    How old is the battery? It will be good to have some instruments to test the battery. Battery life probably is a couple thousand cycles only.
    If you remove the battery and have the PC running on AC, the PC works properly, is that right?
     
    This is the screen snip when I turn on the charger. It's been like this for 2 days now. When I turn off the charger, everything just shuts down. I tried to turn on the laptop without turning on the charger but it won't boot. It will just stay like that even after 3 hours of charging. So now, whenever I wanted to turn on the laptop, I have to turn on the charger for the laptop to turn on. 
  • ttttt
    ttttt Member Posts: 1,947 Community Aficionado WiFi Icon
    @Afiq
    The screen you showed is the Battery Settings, not an indication of the percentage of charge holding in the battery. This is a setting you move the slider for the laptop to use more charge for better performance or less for longer duration when the laptop is running on battery. You have not answered how old is the battery.
    Anyway, my conclusion is your battery is already dead.
    When I use my laptop at home, I take the battery out and just use AC for the power. Will put the battery back only if taking it away from home.
  • billsey
    billsey ACE Posts: 34,536 Trailblazer
    edited October 2020
    Two things to do: First do a battery reset. You have a battery reset pinhole under the laptop. Disconnect everything, including the power, and use a bent paper clip to press and hold the button under that pinhole for 15-30 seconds. Release the button and wait 15-30 minutes to remove any residual power. Reconnect the power and wait for you to get the battery full indication, then power it on and boot normally. That will fix things like this most of the time. Next is to do a Windows battery calibration, which will get it to give you a better indication of the amount of charge left: With the system running remove the power and let it run down until Windows shuts the system down due to low battery. You might have to disable sleep to let it run long enough. Once it's shut down plug the power back in and wait again for the full charge indication. Repeat that a few times, each time it'll be better in estimating the actual battery times.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.