PC randomly restarts predator g3-710

Meero
Meero Member Posts: 6 New User
edited February 15 in 2020 Archives
I own an acer predator g3-710 for five years without any problems but just recently every time I play a game it randomly restarts the pc but its fine as long as I'm not gaming. As anyone would do, I turned to the internet for solutions and what I found out was that my cpu temperature would go as 60-70C at idle and throttles from 80-100C when gaming. I didn't know or remember what the cpu temp was at before the restarts happened. So I said to myself maybe all I need was to re-apply the thermal paste but the restarting still occurred. Now I tried everything from re-applying thermal again to a better spread, cleaning out the PC, reseating the RAM, updating all the software that needs updating, and trying to scan for malware and cleaning out the hard drive but the restarts still persist. The only thing I think I didn't do was replace the psu or test it out and updating the bios. I ask, what else can I do to stop the random restarts? I thought of buying a new psu or heatsink but I would much prefer not to buy anything if the issue could be solved without it because I'm just afraid of buying new parts and it wouldn't even fix the problem. I'll edit the post if necessary. Thanks in advanced :D

Answers

  • billsey
    billsey ACE Posts: 34,101 Trailblazer
    If you are overheating it won't restart, it will just shut off. I think you should spend more time on diagnosis of the restarts before getting into cooling fixes. 60-70 at idle is high, but not out of line for a gaming rig, 80-95 under load is also within spec, 100 is where it shuts off due to overheating. Do you get BSODs for the restarts? Does anything show up as errors or critical in Event Viewer with time stamps that match the crash? Do you see any indication it's about to go before they happen?
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  • Meero
    Meero Member Posts: 6 New User
    edited October 2020
    I dont get the bsod and the event id logged in the viewer is event 41 and on the internet said id 41 are usually because of unwanted restarts. Like i said, restarts doesnt happen until like a few mins into a game and thats where the heat usually goes up. PS the cpu got so overheated that the fan goes wildly and spins so much then restarted that it stoped spinning after. Now im inclined to think its either that the fan is old and can no longer match up with how fast the cpu is overheating or there are psu or mobo problems. But with limited resources i have i couldnt even test out what problems i have
  • billsey
    billsey ACE Posts: 34,101 Trailblazer
    Yeah, event ID 41 is the one generated when the OS goes to restart and notices it wasn't shut down cleanly. The details on that event give info on what might have actually caused the shutdown though. The fan spinning up to full is normal when the CPU temperature gets over a threshold. You might have a dust buildup in the fins of the CPU cooler, so maybe it's time to vacuum...
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