System not booting after disabling and removing Optane Nitro 5 AN515-52

btobachh
btobachh Member Posts: 16 Troubleshooter
edited November 2023 in 2020 Archives
I was upgrading to an SSD, instead of Optane, so I disabled it and swapped it. Went into Bios and it detected the new SSD so I changed RST mode to AHCI, and now it won't boot. The Acer screen comes up, then goes black, comes up again and goes to system repair settings. I already tried to repair startup, no change. Already tried a restore point, didn't work either.
I'd appreciate your support.

My system is a Nitro 5 AN515-52

Best Answer

  • btobachh
    btobachh Member Posts: 16 Troubleshooter
    edited October 2020 Answer ✓
    batmalin said:
    Hum, something is messed up badly, boot from the m2 drive and copy your files from the hdd and format the hdd. You have isntalled windows on the m2 drive in AHCI mode right?
    Yeah, it was all weird.

    UPDATE

    I removed the NVMe again, and my main drive was giving me a blue screen even in safe mode, so I used a restore point and it fixed the blue screen issue. Si I booted in RST optane mode again and downloaded a bootable Linux based disk clone program, it's called Clonezilla, and I mounted it on a USB stick with Rufus. Powered off my computer, installed my NVMe and my main drive, booted from the usb and cloned my main drive to my NVMe. All of this outside windows, and I programmed Clonezilla to shut off after it was done. removed my main drive and left the NVMe installed, so there would be no failures. Wouldn't boot, so I tried the Safe Mode thing you told me, and restarted. And It finally booted from the NVMe and showed in the bootable devices in Bios.
    I used an external case to plug my ex-main drive to the computer and format it. Also used Diskpart to totally clean partitions, including the EFI, that contains the bootable information. Turned the pc off, installed the drive in the sata port, and that's it. It took hours, but in the end it was worth it.

    Side note. I updated Bios, and the pc restarted at the end, but wouldn't boot again, so you have to go to Bios again to change mode to AHCI because the default is optane.After that, my pc bluescreened again, just restarted and it worked again...

    I leave note of my whole journey in case someone ends up in the same situation.

    So to summarize: 
    1.- Disable optane from the software and restart
    2.- Completely uninstal optane controllers and turn off
    3.- Mount Clonezilla with the Rufus software on a USB drive
    4.- Turn computer off
    5.- Open laptop up, remove Optane, Install M.2 SSD, close it, plug USB drive in
    6.- Turn on and Immediately go to bios, change port mode from RST with Optane to AHCI and make sure the computer will boot form the USB drive, F10 save and exito
    7.-The actual steps to clone the disk with clonezilla I got them from a youtube tutorial in spanish from "droga digital" channel, is not that difficult, but I recommend doing your research beforehand, there are some steps where it could go wrong.
    8.- Select the option to shut down after it's finished cloning.
    9.-Remove the sata drive
    10.- Boot from the NVMe, let windows fix whatever it needs, if advanced tools show up instead, start in safe mode, and restart so you can start windows normally.
    11.- I recommend doing an SFC scan and a DISM scan in Command Prompt running as admin, just to make sure, if everything ok, then make a restore point in This PC properties (loot it up)
    12.- Preferably, plug the original sata drive to an external caddie, and to the computer, so you can acces it as an external drive, 
    13.-Format it
    14.- Completely clean the disk to erase the EFI Partition from the sata drive
    15.- Best way to do this is running Command Prompt as an Administrator, and typing diskpart (this is very sensible, look it up beforehand, you need to use commands, and you risk cleaning the wrong drive, so be careful)
    16.- open disk management, initialize the cleaned drive and make the partitions o partition desired.
    17.- Turn computer off, instal drive in sata port and finally and for the last time close up the laptop
    18.- You should have your laptop booting from the NVMe, and a secondary drive for storage.

    Note that every time I handled the laptop's insides, I unplugged the battery first.

Answers

  • batmalin
    batmalin Member Posts: 4,231 Guru
    edited October 2020
    Change back to RST, boot to Windows set the next boot to be in safe mode, restart and go to BIOS, change back to AHCI press F10 for save & exit and wait windows to boot in same mode. Win will install the driver needed and set the next boot to be normal. 
    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158

  • btobachh
    btobachh Member Posts: 16 Troubleshooter
    batmalin said:
    Change back to RST, boot to Windows set the next boot to be in safe mode, restart and go to BIOS, change back to AHCI press F10 for save & exit and wait windows to boot in same mode. Win will install the driver needed and set the next boot to be normal. 
    Before I read your reply, I installed windows on the m.2 SSD, just to see if it worked, and yes, it did. Weirdly, because it was not listed in the bootable devices in Bios, but still booted, the main disk would not boot, but I had access to the files when booting from the M.2
    Now, when I read your comment, I revés the m.2 SSD and changed to Optane mode again in Bios, it booted... So it was the ahci mode that would let me boot, so I restarted changed it back to ahci, and went in safe mode, it worked. Restarted again and it booted normally... So I installed the m.2 to finally clone it, and now it won't boot again... Removed the SSD again to get a bootable disk cloner app... But I get a blue screen even when trying to go in safe mode...
    Please help
  • batmalin
    batmalin Member Posts: 4,231 Guru
    Hum, something is messed up badly, boot from the m2 drive and copy your files from the hdd and format the hdd. You have isntalled windows on the m2 drive in AHCI mode right?
    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158

  • btobachh
    btobachh Member Posts: 16 Troubleshooter
    edited October 2020 Answer ✓
    batmalin said:
    Hum, something is messed up badly, boot from the m2 drive and copy your files from the hdd and format the hdd. You have isntalled windows on the m2 drive in AHCI mode right?
    Yeah, it was all weird.

    UPDATE

    I removed the NVMe again, and my main drive was giving me a blue screen even in safe mode, so I used a restore point and it fixed the blue screen issue. Si I booted in RST optane mode again and downloaded a bootable Linux based disk clone program, it's called Clonezilla, and I mounted it on a USB stick with Rufus. Powered off my computer, installed my NVMe and my main drive, booted from the usb and cloned my main drive to my NVMe. All of this outside windows, and I programmed Clonezilla to shut off after it was done. removed my main drive and left the NVMe installed, so there would be no failures. Wouldn't boot, so I tried the Safe Mode thing you told me, and restarted. And It finally booted from the NVMe and showed in the bootable devices in Bios.
    I used an external case to plug my ex-main drive to the computer and format it. Also used Diskpart to totally clean partitions, including the EFI, that contains the bootable information. Turned the pc off, installed the drive in the sata port, and that's it. It took hours, but in the end it was worth it.

    Side note. I updated Bios, and the pc restarted at the end, but wouldn't boot again, so you have to go to Bios again to change mode to AHCI because the default is optane.After that, my pc bluescreened again, just restarted and it worked again...

    I leave note of my whole journey in case someone ends up in the same situation.

    So to summarize: 
    1.- Disable optane from the software and restart
    2.- Completely uninstal optane controllers and turn off
    3.- Mount Clonezilla with the Rufus software on a USB drive
    4.- Turn computer off
    5.- Open laptop up, remove Optane, Install M.2 SSD, close it, plug USB drive in
    6.- Turn on and Immediately go to bios, change port mode from RST with Optane to AHCI and make sure the computer will boot form the USB drive, F10 save and exito
    7.-The actual steps to clone the disk with clonezilla I got them from a youtube tutorial in spanish from "droga digital" channel, is not that difficult, but I recommend doing your research beforehand, there are some steps where it could go wrong.
    8.- Select the option to shut down after it's finished cloning.
    9.-Remove the sata drive
    10.- Boot from the NVMe, let windows fix whatever it needs, if advanced tools show up instead, start in safe mode, and restart so you can start windows normally.
    11.- I recommend doing an SFC scan and a DISM scan in Command Prompt running as admin, just to make sure, if everything ok, then make a restore point in This PC properties (loot it up)
    12.- Preferably, plug the original sata drive to an external caddie, and to the computer, so you can acces it as an external drive, 
    13.-Format it
    14.- Completely clean the disk to erase the EFI Partition from the sata drive
    15.- Best way to do this is running Command Prompt as an Administrator, and typing diskpart (this is very sensible, look it up beforehand, you need to use commands, and you risk cleaning the wrong drive, so be careful)
    16.- open disk management, initialize the cleaned drive and make the partitions o partition desired.
    17.- Turn computer off, instal drive in sata port and finally and for the last time close up the laptop
    18.- You should have your laptop booting from the NVMe, and a secondary drive for storage.

    Note that every time I handled the laptop's insides, I unplugged the battery first.

  • batmalin
    batmalin Member Posts: 4,231 Guru
    I am glad that the issue is resolved, have fun with your laptop! All of this was avoidable if you have performed the RST to AHCI change first as per my suggestion.
    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158