Acer Aspire A515-51-58XP - Touchap not Working in Advance Mode!

2

Answers

  • JackE
    JackE ACE Posts: 45,195 Trailblazer
    OK. Good. Worth a try if advanced mode touchpad behavior is critical. If it were my laptop, I could live without advanced mode touchpad behavior.   :) Jack E/NJ

    Jack E/NJ

  • MKShakya
    MKShakya Member Posts: 19 Troubleshooter
    I agree with colleague JackE. Is there a driver to download in windows update? Does the same problem occur when updating the bios to version 2.03?
    Windows is already updated and no driver/any update is pending.

    I will try to update to v2.03.
  • MKShakya
    MKShakya Member Posts: 19 Troubleshooter
    @JackE There is version 2.03 for the model a315-53, which shares the same main board with the model a515-51.
    Installed 2.03 but still same. 

    How can I know which touchpad I have? Elan or Synaptics?
  • JackE
    JackE ACE Posts: 45,195 Trailblazer
    Open ACER Care Center in the Windows start menu to see if the touchpad mfr is identified. Jack E/NJ

    Jack E/NJ

  • MKShakya
    MKShakya Member Posts: 19 Troubleshooter
    edited September 2020
    JackE said:
    Open ACER Care Center in the Windows start menu to see if the touchpad mfr is identified. Jack E/NJ
    Nothing showing in Acer Care Center related to touchpad.

    Tried everything I could but now seems only option is to wait for windows update or acer driver update.

    Will try latter to reset the windows when I got time.

    Thanks @JackE and @egydiocoelho for your suggestions.
  • JackE
    JackE ACE Posts: 45,195 Trailblazer
    Open ControlPanel. Search 'restore point'. Click 'create a restore point'. If SystemProtection is turned on in the box the pops up, click SystemRestore button. Click next. Choose the restore point the coincides with the date stamp when the advance feature stopped working. Jack E/NJ

    Jack E/NJ

  • MKShakya
    MKShakya Member Posts: 19 Troubleshooter
    JackE said:
    Open ControlPanel. Search 'restore point'. Click 'create a restore point'. If SystemProtection is turned on in the box the pops up, click SystemRestore button. Click next. Choose the restore point the coincides with the date stamp when the advance feature stopped working. Jack E/NJ
    No restoration point available.
  • JackE
    JackE ACE Posts: 45,195 Trailblazer
    Was there a show hidden restore points box? If not, the update was probably already automatically erased. Are you sure the SystemProtection box was turned on? Jack E/NJ

    Jack E/NJ

  • MKShakya
    MKShakya Member Posts: 19 Troubleshooter
    JackE said:
    Was there a show hidden restore points box? If not, the update was probably already automatically erased. Are you sure the SystemProtection box was turned on? Jack E/NJ

    No restoration point before the problem occurred. Only recent ones available.

    Anyway will wait for some update and revert back if I found something.

    Appreciate your help.
  • JackE
    JackE ACE Posts: 45,195 Trailblazer
    Yeah, I'm pretty sure it was the last major Win10 update which was the culprit. It has its numerical signatures in the HID devices. If you haven't already, you could download and try iobit's DriverBooster freeware to see if it'll pick up anything. Jack E/NJ

    Jack E/NJ

  • MKShakya
    MKShakya Member Posts: 19 Troubleshooter
    JackE said:
    Yeah, I'm pretty sure it was the last major Win10 update which was the culprit. It has its numerical signatures in the HID devices. If you haven't already, you could download and try iobit's DriverBooster freeware to see if it'll pick up anything. Jack E/NJ

    Tried already but its picking some Lenovo Keyboard Drivers and its not working.
  • JackE
    JackE ACE Posts: 45,195 Trailblazer
    Did you try the Lenovo drivers anyway? Jack E/NJ

    Jack E/NJ

  • MKShakya
    MKShakya Member Posts: 19 Troubleshooter
    JackE said:
    Did you try the Lenovo drivers anyway? Jack E/NJ
    Yes. It shows yellow sign and its keyboard drivers rather than touchpad.
  • JackE
    JackE ACE Posts: 45,195 Trailblazer
    1. Updating drivers but shows already best installed.
    2. Troubleshooting from Windows Settings.
    3. sfc scan and dism
    4. Tried many drivers from google (Synaptics and elan)
    5. Updated BIOS to latest.
    6. Re-installed Intel Series I/O drivers.
    7. Uninstalled I2C drivers from Device Manager and restart the system.


    How about uninstalling 6  and restarting instead of re-installing? Jack E/NJ

    Jack E/NJ

  • MKShakya
    MKShakya Member Posts: 19 Troubleshooter
    JackE said:

    How about uninstalling 6  and restarting instead of re-installing? Jack E/NJ

    Done this too but not worked.

    Found that latest windows update include something related to mouse/keyboard which broke the touchpad in advance mode which was enabled at the time of update:-

    September 8, 2020—KB4571756 (OS Build 19041.508)



  • JackE
    JackE ACE Posts: 45,195 Trailblazer
    Yeah that's the one of the HID devices with the update number signature. I wonder if it might be worth going on the MS forums to see if it can be rolled back to the previous version 10.0.18363  or even earlier.Check for any rollback options in DeviceManager? If none, press W+I and click update/security and see if there might be a rollback history in the WinUpdate advance options Jack E/NJ





    Jack E/NJ

  • MKShakya
    MKShakya Member Posts: 19 Troubleshooter
    JackE said:
    Yeah that's the one of the HID devices with the update number signature. I wonder if it might be worth going on the MS forums to see if it can be rolled back to the previous version 10.0.18363  or even earlier.Check for any rollback options in DeviceManager? If none, press W+I and click update/security and see if there might be a rollback history in the WinUpdate advance options Jack E/NJ






    Rollback option not available neither in Device Manager nor in Windows update.
  • JackE
    JackE ACE Posts: 45,195 Trailblazer
    You only have about a month or less to discover the problem and use the restore point. Then it's auto deleted. Guess you'll just have to wait unless the MS forums can suggest a way of getting back to last November's release. Jack E/NJ

    Jack E/NJ

  • MKShakya
    MKShakya Member Posts: 19 Troubleshooter
    JackE said:
    You only have about a month or less to discover the problem and use the restore point. Then it's auto deleted. Guess you'll just have to wait unless the MS forums can suggest a way of getting back to last November's release. Jack E/NJ

    Nope. Only 10 days period to revert to previous version of windows.



  • JackE
    JackE ACE Posts: 45,195 Trailblazer
    Yup. You don't have much time to discover the problem. Jack E/NJ

    Jack E/NJ