Acer Laptop Spin 3 (SP315-51) is not detecting my new external monitor connected through HDMI port

jeyakumarck
jeyakumarck Member Posts: 2 New User
edited October 2023 in 2020 Archives
I tried with different option to make it detect the new monitor, but didn't worked.  I tried installing the driver and monitor management software that came with monitor, but they also couldn't detect the monitor. 
I tried upgrading the Intel Graphics 620 Driver from Intel website, but it is also not installing stating that the graphics driver is customized by laptop manufacturer (Acer) and advised to download it from Acer website.  I couldn't find any updated driver from Acer after 2016. (But Intel has one latest version driver as of Sep-2020).
Couldn't use my new monitor with this laptop and need some help/support.

Regards,

Answers

  • billsey
    billsey ACE Posts: 35,055 Trailblazer
    Have you tried a different cable yet?
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • jeyakumarck
    jeyakumarck Member Posts: 2 New User
    billsey said:
    Have you tried a different cable yet?
    Yes, I confirmed that as well.  That same cable is working perfectly with my other laptop.  And I tried different cable as well.
    I tried connecting to my TV (to use it as monitor), but same issue.