Acer predator helios 300 headphone mic not working

Shreyas__
Shreyas__ Member Posts: 11

Tinkerer

when plugging in headphones, windows without any messages just giving sound to headphones and mic on headphones not working have you found any solution? I have installed the sound drivers of many version still no use

Answers

  • pulkitking24
    pulkitking24 Member Posts: 109 Skilled Fixer WiFi Icon
    bro go to realtek audio console and then device advance setting option then check if you have selected headset in there if you have headphone slected then headphone means only speaker and headset mean speaker and mic so select headset and check if this helps. if you don't have realtek audio app then download from windows store.
     

  • Shreyas__
    Shreyas__ Member Posts: 11

    Tinkerer

    @pulkitking24 i could not directly in windows store . i got a link from which  it directs to store but its not installing any solutin?
  • JackE
    JackE ACE Posts: 44,889 Trailblazer
    What brand model headset do you have. They must conform to either the PC or OMTP TRRS wiring format shown below. Jack E/NJ


    Jack E/NJ

  • Joe9844
    Joe9844 Member Posts: 578 Seasoned Specialist WiFi Icon
    Try tapping the headset mic, you should see the signal meter jump as Acer decided to bundle the headset mic with the laptop's mic.

    https://community.acer.com/en/discussion/590569/audio-jack-not-working-acer-predator-ph315-52
  • What is the exact model of computer? Example ph315-52-58vh. What is the exact model of headset?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • MarioL
    MarioL Member Posts: 2 New User
    I personally just bough same laptop, same problem. After numerous test, I just bought a Jack to USB-C converter as well as deactivated the Microphone Array. I agree it's not a fix but it works.
  • MrDingDong
    MrDingDong Member Posts: 13

    Tinkerer

    hey i have the same problem with the same laptop, i got legion h300 gaming headset and the laptop will give sound through the headset but no notification whatsoever and always uses inbuilt microphone array and never the headset mic. So, Mariol can you give the link or the name of the jack to usb-c you bought? As i wanna make sure that it works. Also i know this is an old issue, so if any other solution is there please lemme know.

  • FelipePPJ
    FelipePPJ Member Posts: 3 New User
    I really found the solution here in this video!!
    :)