Blue screen of death, Preparing Automatic Repair loop - Acer Aspire 5, A514-51G

Rabs
Rabs Member Posts: 5 New User
edited November 2023 in 2020 Archives
I use Acer Aspire 5, A514-51G
When this issue first occurred... It showed me the blue screen and the error and then went on to boot normally... But it was lagging and was unusable... Now whenever I turn my laptop on.. It shows me the blue screen and gets stuck on "Preparing Automatic Repair" forever... 

I thought if I could boot it on Safe mode so I accessed WinRE... But there is no Start up options.... In the command prompt I can't access my D drive which is my only HDD...  The system detects my HDD1 in BIOS Information tab but under BOOT tab all I can see is Windows Boot Manager under Boot priority order..  Which does nothing upon hitting enter.. 

All the options in Advance options are throwing errors.. Starting from System repair to Uninstall updates.. Start up repair is also not working.. It's as if my OS got removed all of a sudden.. Or maybe my HDD is damaged.. 

Can anyone help me? 

Answers

  • JackE
    JackE ACE Posts: 45,211 Trailblazer
    >>>But there is no Start up options.... In the command prompt I can't access my D drive which is my only HDD..>>>

    There is no D : drive unless you deliberately partitioned the HDD to have one. There should only be the C : boot drive no matter if it's HDD0 or HDD1.

    Go back into the BIOS menu and make sure the F12 and D2D boot options are enabled in the Main tab. Save settings and exit. Then shut the machine off. Turn it back on again and immediately press and hold the ALT key while tapping the F10 key. A recovery screen should appear to allow you to refresh the machine while saving your personal files or a complete erase everything factory reset. Jack E/NJ



    Jack E/NJ

  • Rabs
    Rabs Member Posts: 5 New User
    edited September 2020
    JackE said:
    >>>But there is no Start up options.... In the command prompt I can't access my D drive which is my only HDD..>>>

    There is no D : drive unless you deliberately partitioned the HDD to have one. There should only be the C : boot drive no matter if it's HDD0 or HDD1.

    Go back into the BIOS menu and make sure the F12 and D2D boot options are enabled in the Main tab. Save settings and exit. Then shut the machine off. Turn it back on again and immediately press and hold the ALT key while tapping the F10 key. A recovery screen should appear to allow you to refresh the machine while saving your personal files or a complete erase everything factory reset. Jack E/NJ




    Thanks for answering JackE...  I never partitioned the HDD to have a D : drive...  But when I try to switch to C : from command prompt it says "The system cannot find the drive specified" but when I try to switch to D : it says the drive is not ready so I assumed it was initially set to D :... Anyhow... I went back into the BIOS menu and the F12 and D2D 'recovery' options (there was no D2D boot option, they mean the same thing tho right?)   were already enabled. However after turn it back on and accessing the recovery screen.. It prompts me to select my language..  After that.. When I press troubleshoot it automatically goes to advanced settings..
  • JackE
    JackE ACE Posts: 45,211 Trailblazer
    >>> maybe my HDD is damaged.. >>>

    Or possibly it simply needs to be reseated a few times to its mainboard connector to clean its contacts. This is suggested by the fact that it initially showed a blue screen error but then booted normally anyway. Intermittent behavior like this oftens means corroded or dirty contacts. So unplug the charger. Remove 3 screws from the L-shaped HDD/RAM door on the bottom. Then remove one screw from the HDD and gently pull back and lift to release the HDD from its mainboard connector. Then plug it back in. Repeat a few times to help clean the contacts. Then button it back up. Try to turn it on again. Jack E/NJ




    Jack E/NJ

  • Rabs
    Rabs Member Posts: 5 New User
    JackE said:
    >>> maybe my HDD is damaged.. >>>

    Or possibly it simply needs to be reseated a few times to its mainboard connector to clean its contacts. This is suggested by the fact that it initially showed a blue screen error but then booted normally anyway. Intermittent behavior like this oftens means corroded or dirty contacts. So unplug the charger. Remove 3 screws from the L-shaped HDD/RAM door on the bottom. Then remove one screw from the HDD and gently pull back and lift to release the HDD from its mainboard connector. Then plug it back in. Repeat a few times to help clean the contacts. Then button it back up. Try to turn it on again. Jack E/NJ




    I did as you directed.. But it is still the same
  • Rabs
    Rabs Member Posts: 5 New User
    If you don't have any other suggestions... Is there a way to run a test on the health of my HDD on boot? It is not in my Setup Utility
  • JackE
    JackE ACE Posts: 45,211 Trailblazer
    Go to the command prompt from the USB stick. Enter 'diskpart'. At the diskpart > prompt enter 'list volume'. Post screenshot of result if possible. Jack E/NJ

    Jack E/NJ

  • JackE
    JackE ACE Posts: 45,211 Trailblazer
    Go to the command prompt from the USB stick. Enter 'diskpart'. At the diskpart > prompt enter 'list volume'. Post screenshot of result if possible. Jack E/NJ

    Jack E/NJ

  • Rabs
    Rabs Member Posts: 5 New User
    thank you for the fast reply...  I really don't like where it's headed... Now I know why C : was not detected and D : was not ready.. It was referring to my DVD
  • JackE
    JackE ACE Posts: 45,211 Trailblazer
    The HDD is either dead or its connection to the mainboard bus is dead. You can test the HDD by removing it and plugging it into a USB port on another machine using this 2.5" HDD to USB adapter. Less than $10. https://www.amazon.com/Drive-Adapter-Cable-Support-Black/dp/B07S9CKV7X/ref=sr_1_4?dchild=1&keywords=2.5+usb+to+hdd+adapter&qid=1600118098&sr=8-4

    But before you order it, make double sure the HDD has been re-seated a few times and secure in its socket. Gently rub the copper connectors on the drive with a soft cloth to help clean them up or any thin corrosion films that may be preventing good contact.

    Jack E/NJ







    Jack E/NJ