Nitro 5, AN517-51, keyboard issue

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Corto
Corto Member Posts: 6

Tinkerer

edited November 2023 in 2020 Archives
Hi,

Some keys on my keyboard (mainly on the left side : z,e,r,y,i,l,w, as well as tab, <, windows, comma, and Enter) only work when i press on a specifically localized place on my computer : on the upper left part of my touchpad; my drivers being up to date and the fact that my touchpad is enable or not does'nt change anything.

Thank you in advance for your help.

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  • Commodore_1995#
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    Does the same problem occur when you activate safe boot? Also, have you tried to uninstall the keyboard and touchpad driver in the device manager?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • Corto
    Corto Member Posts: 6

    Tinkerer

    edited September 2020
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    I just tried so :

    Does the same problem occur when you activate safe boot?
    Yes

    Also, have you tried to uninstall the keyboard and touchpad driver in the device manager?                 
    I just tried to uninstall then install again and nothing change. I have never tried before.

  • Corto
    Corto Member Posts: 6

    Tinkerer

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    With an USB keyboard it's fine. I'm affraid it is a material damage.
  • Commodore_1995#
    Commodore_1995# ACE Posts: 97,747 Trailblazer
    Answer ✓
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    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Corto
    Corto Member Posts: 6

    Tinkerer

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    I'll try this soon. Thanks !
  • Commodore_1995#
    Options
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Corto
    Corto Member Posts: 6

    Tinkerer

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    i'll let you know!