X35 Predator screen goes black intermitterend when setting over 60Hz in Windows or games.

Gab0r
Gab0r Member Posts: 3 New User
edited February 14 in 2020 Archives
Here is a youtube movie of the screen in action: https://youtu.be/-KY5EF_ocpc

I already upgraded the screen firmware, but no luck.
I contacted support, but waiting for a response.

Any suggestions?

Answers

  • Gab0r
    Gab0r Member Posts: 3 New User
    I logged a first ticket 3 weeks ago and got no response.
    I logged a second ticket last week.
    Still no response.

    How do you get support on a new x35 that occasionally goes black when you put it over 60Hz.
  • fuPz
    fuPz Member Posts: 2 New User
    I have a similar issue - just got a recertified x35, updated the firmware, and it goes black (with the 'no signal' box showing up) - and it feels the blackness gets longer. I also updated the firmware first thing. Then when I switched the resolution to 60Hz to check if that's the issue and wanted to go back up, the max available was 144Hz - the 180 and 200Hz option were gone (even when I switched to 8bit colore depth). Not sure if these are common issue or just happening to me.
  • Gab0r
    Gab0r Member Posts: 3 New User
    In the end the screen went back for RMA. Major hassle but it returned yesterday and it appears to be fixed. Still need to test it a bit more to be sure but looking good.