Acer e5-573 charging issue

Donny070
Donny070 Member Posts: 7

Tinkerer

edited November 2023 in 2020 Archives
This is hard to explain. Just recently my laptop will not charge if I have the system powered on or at least not asleep. I plug it in and it will charge for a second, then it will stop... Then on and off, again and again, over and over and over. But it will not stay on charge. If I close the laptop it will charge just fine. I have a video... But I guess it's too large to attach. I don't know what to do here. It's been fine for years, but this just started. If I have the system shut off and let it charge, then open it with it still plugged in it will register as being plugged in until I unplug then plug it back in, it starts its whole wacky pkugged/unplugged cycle. 

Answers

  • JackE
    JackE ACE Posts: 45,201 Trailblazer
    Go to the elevated command prompt.  Enter 'powercfg   /batteryreport'. Then return to the desktop. Open file explorer. Then search for' battery-report.html' in the c:\windows\system32\ sub-folder. Double-click to open it in the browser. Compare design capacity with full charge capacity. Post screenshot of beginning of report  if possible. Jack E/NJ

    Jack E/NJ

  • Donny070
    Donny070 Member Posts: 7

    Tinkerer

    well there's no charge left in the laptop battery 😅 so i can not turn it on
  • JackE
    JackE ACE Posts: 45,201 Trailblazer
    >>>If I close the laptop it will charge just fine.>>>

    Then close the laptop. When it's charged, then do the battery report. Jack E/NJ

    Jack E/NJ

  • Donny070
    Donny070 Member Posts: 7

    Tinkerer

    actually now it has completely stopped charging, even when the laptop is closed
  • Check that the battery is connected correctly. Now, it is very likely that you will have to replace the battery. Check these buttons as well:
    Notebook Acer Aspire E5-573-36M9 no liga  Acer Community
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  • Donny070
    Donny070 Member Posts: 7

    Tinkerer

    ok will check that...thx
  • Have you checked?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Donny070
    Donny070 Member Posts: 7

    Tinkerer

    i checkes...the batteries were connected so i took it to specialist...turns out the charger adapter was broken...just replaced it...thx
  • JackE
    JackE ACE Posts: 45,201 Trailblazer
    Thanks for reporting back on the fix. Jack E/NJ

    Jack E/NJ

  • Donny070
    Donny070 Member Posts: 7

    Tinkerer

    no problem...and thanks to you too