My laptop is not turning on ?

isam001
isam001 Member Posts: 3 New User
edited November 2023 in 2020 Archives
My acer predator helios 300 suddenly turned off and is not turning on. The charging light is showing up when the charger is connected but   the laptop is not turning on when the power button is pressed. Can anyone help me please?

Best Answer

  • LunaAdmirer
    LunaAdmirer Member Posts: 112 Skilled Fixer WiFi Icon
    Answer ✓
    Hi @isam001

    Try resetting the battery using the pinhole reset button. This process will temporarily disconnect and then reconnect the internal battery. 

    Unplug AC power adapter.

    Locate the battery reset pinhole on the bottom of the computer.

    Insert a small paperclip in the battery reset pinhole. Hold the reset button for 4 seconds.

    Let the computer sit for 5 minutes with no power.

    Connect the AC adapter and power on the system

     

    Click the link to watch the video.

    http://acer.custhelp.com/app/answers/detail/a_id/34843#_ga=1.52559147.263337500.1415824428


    Click " Accept" if this was useful to you!!  :)

Answers

  • LunaAdmirer
    LunaAdmirer Member Posts: 112 Skilled Fixer WiFi Icon
    Answer ✓
    Hi @isam001

    Try resetting the battery using the pinhole reset button. This process will temporarily disconnect and then reconnect the internal battery. 

    Unplug AC power adapter.

    Locate the battery reset pinhole on the bottom of the computer.

    Insert a small paperclip in the battery reset pinhole. Hold the reset button for 4 seconds.

    Let the computer sit for 5 minutes with no power.

    Connect the AC adapter and power on the system

     

    Click the link to watch the video.

    http://acer.custhelp.com/app/answers/detail/a_id/34843#_ga=1.52559147.263337500.1415824428


    Click " Accept" if this was useful to you!!  :)

  • If the above procedure does not work, check if your model has this button:
    Acer nitro 5 no funciona fora da tomada  Acer Community
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • isam001
    isam001 Member Posts: 3 New User
    I have the new helios 300 2019 model which has an internal battery and I cant find the pinhole at the bottom. Can you help me locate?
  • What is the exact model? Example an515-51-75kz. It is usually on the right side of the ram.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)