Laptop screen goes black ~15 seconds after booting up.
tuckeralmengor
Member Posts: 8 New User
My laptop (Aspire E5-576 series) keeps going black. I turn it on and everything is going fine. But around 10-15 seconds after the loging screen appears, the screen goes black. It's still on. It's just black and unresponsive. When I power it off and turn it back on, the recovery screen shows up and it says "It' looks like windows didn't load properly"
Also, if I type fast enough, I can unlock my laptop and see the home screen but then it goes black. It's not that I can't get past the login page, it's that after the login page appears (after windows loads, I have around 15 seconds before it crashes) The recovery screen and command prompt don't have this issue. I'm not sure what to do
Also, if I type fast enough, I can unlock my laptop and see the home screen but then it goes black. It's not that I can't get past the login page, it's that after the login page appears (after windows loads, I have around 15 seconds before it crashes) The recovery screen and command prompt don't have this issue. I'm not sure what to do
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Answers
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@tuckeralmengor
Goto the recovery screen, this may take 3x booting (turning laptop on/off),
Then goto #2 "System restore" if that fails do the System Image Recovery if you made a system image Backup.
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Unfortunately, neither of those worked0
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Hi @tuckeralmengor
Do you have a recovery USB drive, either that you made or can borrow from someone with Windows10 Home x64?0 -
Unfortunately, I do not0
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https://community.acer.com/en/discussion/596326/windows-update-kb4549951-and-then-issue-started
Read the posts above of April 20 how to get (borrow) a recovery drive and download an ISO file for a fresh W10 install.
I would first try to disconnect the battery by inserting carefully a pin in the small reset hole at the back of your laptop till you feel a click then try the automatic repair screen method again. It would help me if you describe what happens when you try the advanced options....0
