Update: Nitro 5 won't see the HDD drive after a reboot.

NIitro5User
NIitro5User Member Posts: 15 Troubleshooter
edited December 2023 in 2020 Archives
Previous topic.

I have been using the laptop for three months for now without using the HDD. Finally I was able to backup my data and try to install it aging in the laptop but it is not working.
Now this laptop is driving me crazy, I can't understand what's goin' on?
I install the HDD in the device then power it and every thing was ok, I was able to open the drive. Then I rebooted the device multiple times to make sure there is no problem and it was fine.

Then I assembled the laptop, and just when I press the power button, it took like 50 second for the Acer logo to disappear and when windows booted, I couldn't find the drive neither in "This PC" nor Disk Management.

I tried to switch between rst and ahci with no difference, unless that with "rst premium with optane" Intel rapid storage give me the option to delete the metadata for the drive even though I won't allow me do it and show an error.

Right now, whenever I reboot the device, it takes like a minute for the Acer logo to appear! which is completely abnormal. I think there must be something wrong at the bios level, but remember that at first the laptop read the drive and I rebooted windows and shut it down completely and power it again with no problem at all, just when I completely assembled the laptop the problem appeared, which must be irrelevant.

Does anyone know what to do at this point?

Best Answer

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,349 Trailblazer
    Answer ✓
    Can you provide the exact model? Example an515-51-75kz. If the problem only occurs when placing the lower case, have you checked if the cover is pressing on the sata cable?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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                                                     egydiocoelho Trailblazer
     
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Answers

  • What is the exact model? Example an515-51-75kz. When you disconnect the hard drive, does the logo still take time to appear? If so, it may be necessary to clean the ME region of the bios. However, I believe that the problem may be in the hard drive and not in the bios.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • NIitro5User
    NIitro5User Member Posts: 15 Troubleshooter
    What is the exact model? Example an515-51-75kz. When you disconnect the hard drive, does the logo still take time to appear? If so, it may be necessary to clean the ME region of the bios. However, I believe that the problem may be in the hard drive and not in the bios.
    thx for replying once again, no there is no problem when the hard drive is disconnected or at the first couple of boots after connecting it.

    I actually thought there maybe something wrong with the hard drive it self, but I canceled that possibility when I remembered that the hard drive doesn't make any problem when I connect it to my other laptop. it works totally fine.

     
  • Can you check the health of your hard drive with the crystaldiskinfo program?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • NIitro5User
    NIitro5User Member Posts: 15 Troubleshooter
    Can you check the health of your hard drive with the crystaldiskinfo program?
    I suppose I can, let me take it out of the laptop and use it via sate-to-usb cable.
  • NIitro5User
    NIitro5User Member Posts: 15 Troubleshooter
    Can you check the health of your hard drive with the crystaldiskinfo program?

    The annoying thing is, I just unscrewed the back cover, and just unplugged the cable then plugged it back, then it worked 100% fine. normal fast boot and the it shows up in the disk management normally. And I restarted it multiple times with no problem. But I am pretty sure If I put the cover back completely the problem will appear again. This stupid cycle happened more than a dozen times.
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,349 Trailblazer
    Answer ✓
    Can you provide the exact model? Example an515-51-75kz. If the problem only occurs when placing the lower case, have you checked if the cover is pressing on the sata cable?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • NIitro5User
    NIitro5User Member Posts: 15 Troubleshooter
    Can you provide the exact model? Example an515-51-75kz. If the problem only occurs when placing the lower case, have you checked if the cover is pressing on the sata cable?
    An515-54-71EM
    I didnt consider this possibility. 

    Could it be the black sponge though? 
  • NIitro5User
    NIitro5User Member Posts: 15 Troubleshooter
    Can you provide the exact model? Example an515-51-75kz. If the problem only occurs when placing the lower case, have you checked if the cover is pressing on the sata cable?
    An515-54-71EM
    I didnt consider this possibility. 

    Could it be the black sponge though? 
    OMG! I have been using my laptop without the drive for whole three months because of this stupid sponge! 
    After you pointed out that may be something is pressing on the Sata cable, I checked it and found that this sponge is pressing on the drive it self so bad to the level (I think) it wasn't able to spin. And this explains why it was talking a long time to lunch, it was waiting for the drive to run.

    Oh, Any way Alhamdulillah it is working right now. I thank you very much for you time and effort with me.

  • @Nitro5user you're welcome, my friend. Accept my answer that helped you and see this:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)