sound problem

kamrez224
kamrez224 Member Posts: 13

Tinkerer

edited October 2023 in 2020 Archives
I bought aspireXC 885 some months ago, i have noticed sometime sound goes, but when i restart the computer, sound comes back, i cannot understand why is this happening as the computer is only about 6 months old, kindly help me out
Regards
Kamran 

Best Answer

  • ttttt
    ttttt Member Posts: 1,947 Community Aficionado WiFi Icon
    Answer ✓
    Dear Kamrez224,

    If you still cannot fix the problem, here is a simple solution.

    One of my old PC had the sound failed totally from the motherboard level for years. My simple solution was to buy a USB sound adapter and then everything was great. I just bought a USB sound adapter with 5.1 surround sound feature from Newegg for less than $10 last month (I have misplaced the old one and never found it again). If you are going to use the USB adapter to a port that has another neighboring USB port, be sure the USB sound adapter is not a direct plug that has some thickness. The reason! It will push against the other USB plug making both plugs cannot fully plugged to the ports. So, it is important that the USB sound adapter has at least a couple inches of cable from the USB port to the adapter itself.

    Easy fix and do not need to go through the hassle and worry of getting the sound back. The PC may be under warranty, but going through the trouble of returning it and a few weeks without the PC is definitely worth more than $10.

Answers

  • Does the same problem occur when disabling fast startup in power options? Have you tried to update the audio driver?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • kamrez224
    kamrez224 Member Posts: 13

    Tinkerer

    Many Thanks fr your response
    i dont know how to update the sound driver, and i dont understand disabling fast stat up means.
    This audio problem does not happen all the time, but it does happen occasionally
  • ttttt
    ttttt Member Posts: 1,947 Community Aficionado WiFi Icon
    Dear Kamrez224,
       Intermittent problems can be sometimes tie to loose connections. Please double check your connections. Reseat the plugs.
  • kamrez224
    kamrez224 Member Posts: 13

    Tinkerer

    Many Thanks egydiocoelho
    I have done the connections

  • Disable turn on fast startup here:
    Enable This Setting to Make Windows 10 Boot Up Faster
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • ttttt
    ttttt Member Posts: 1,947 Community Aficionado WiFi Icon
    Answer ✓
    Dear Kamrez224,

    If you still cannot fix the problem, here is a simple solution.

    One of my old PC had the sound failed totally from the motherboard level for years. My simple solution was to buy a USB sound adapter and then everything was great. I just bought a USB sound adapter with 5.1 surround sound feature from Newegg for less than $10 last month (I have misplaced the old one and never found it again). If you are going to use the USB adapter to a port that has another neighboring USB port, be sure the USB sound adapter is not a direct plug that has some thickness. The reason! It will push against the other USB plug making both plugs cannot fully plugged to the ports. So, it is important that the USB sound adapter has at least a couple inches of cable from the USB port to the adapter itself.

    Easy fix and do not need to go through the hassle and worry of getting the sound back. The PC may be under warranty, but going through the trouble of returning it and a few weeks without the PC is definitely worth more than $10.
  • kamrez224
    kamrez224 Member Posts: 13

    Tinkerer

    Many thanks ttttt, i will try this