My E5-576G-5762 keeps bluescreening

JacenSolo
JacenSolo Member Posts: 5

Tinkerer

edited November 2023 in 2020 Archives
This started happening out of the blue yesterday. The laptop constantly blue screens, restarts and then within a few minutes blue screens again. After a few off these, it will shut down and then refuse to turn on at all. Pressing the power button will result in the blue LED (which indicates the computer is running) flashing, the CD drive and the fan spinning just a fraction and everything going quiet for about 5 seconds before it repeats. Holding down the power button and trying again usually does nothing, but sometimes if I give it a little time it will boot up like normal. Today morning it would boot to the Acer logo, and then start diagnosing the PC but then freeze halfway and never recover. I would then hold the power button and force shut it down only for it to repeat the cycle of flashing blue LED and freezing at the Acer logo. Windows gives me no indication of what's wrong and I keep getting a new stop code with every bluescreen.

About a year ago the MX150 graphics died with no errors or indication. I only found out a few months later when an old game refused to play even at medium settings when I used to play it on ultra settings. I initially thought it was a software problem and tried everything I could to fix it including reinstalling, clean uninstalling and reinstalling and finally a fresh install of windows but nothing worked. I eventually gave up and just kept using it without the graphics card. I only played games occasionally so it was manageable.

But now the laptop has finally given up. I took the whole thing apart right down to the motherboard but couldn't see any physical problems. The only thing I noticed was 1 ribbon cable from the motherboard to the keyboard had been severed clean in half. I believe that to be the keyboard backlight, because that stopped working a few months ago too. I tried reseating the RAM to no effect. I tried a new RAM to no effect. My next action will be to try running check disk to see if anything is wrong with the SSD. I could also try replacing it but I don't have an extra one lying about like with the RAM. I don't think it's any of those which are the issue though. I feel it must be the motherboard and it must be related to what caused my graphics card to die.

Would it be possible to attach the windows dump file here for someone to check? I will also try to update with the check disk results. Fingers crossed that I don't bluescreen before it's done. It's a miracle it's stayed on long enough for me to type this.
Does anyone have any other advice which might be helpful?

Update: Check Disk reports no problems with the SSD. No bluescreens for well over 2 hours now...

Answers