I think my laptop is 'bricked'! Help!

Some100McCurly
Some100McCurly Member Posts: 17 Troubleshooter
Hello everyone!

First post here.

I am unable to boot my laptop pc since 2 days ago.

It is an Aspire A315-55 Series laptop (yep with only a few months) ... :anguished: This happens after a soured bios flash. Can anyone help please?

Thank you!

Answers

  • GAMING6698
    GAMING6698 ACE Posts: 7,974 Pathfinder
    edited August 2020
    @Some100McCurly
    Did you updated bios?
    Try to Boot in bios then change boot mode from UEFI to legacy then save and exit
    windows 10/11 optimization guide for gaming 
    Windows 10/11 optimization guide for gaming — Acer Community

    My AN515-43 laptop UserBenchmark-
    https://www.userbenchmark.com/UserRun/51514566
  • Some100McCurly
    Some100McCurly Member Posts: 17 Troubleshooter
    edited August 2020
    @Some100McCurly
    Did you updated bios?
    Try to Boot in bios then change boot mode from UEFI to legacy then save and exit
    @G@GAMING6698 Hi and thank you for your prompt answer. I cannot access bios utility: the screen is black. I tried to flash the bios but didn't succeed. From then on only the leds and fan give signs of life...

    Thank you

    /edit: oh and of course there's heat coming out of the unit... otherwise the fan wouldn't react... /edit/
  • aphanic
    aphanic Member Posts: 959 Seasoned Specialist WiFi Icon
    Was there anything unusual about the upgrade? I mean, was any error displayed, or the power cut unexpectedly or something?

    It seems your laptop is in for a trip to a servicing center, courtesy of Acer's QA team. I can't think of much else that you could do yourself, I know there's a procedure about creating a recovery USB drive with the firmware file and pressing a certain combination of keys but I haven't ever attempted that and I'm unfamiliar with the procedure.

    Will try to look more about it tomorrow, but if everything fails, contact Acer :(

    PS. If you plug an external screen or TV, is there signal if you power the PC? You mentioned heat.
  • JackE
    JackE ACE Posts: 45,080 Trailblazer
    >>>It is an Aspire A315-55 Series laptop (yep with only a few months)>>>

    Don't mess with it. Click the ACER worldwide link at the bottom of this webpage. Click on your country. Then click on the support link and arrange for ACER warranty repair for a black screen pronto.  Jack E/NJ

    Jack E/NJ

  • Some100McCurly
    Some100McCurly Member Posts: 17 Troubleshooter
    aphanic said:
    Was there anything unusual about the upgrade? I mean, was any error displayed, or the power cut unexpectedly or something?

    It seems your laptop is in for a trip to a servicing center, courtesy of Acer's QA team. I can't think of much else that you could do yourself, I know there's a procedure about creating a recovery USB drive with the firmware file and pressing a certain combination of keys but I haven't ever attempted that and I'm unfamiliar with the procedure.

    Will try to look more about it tomorrow, but if everything fails, contact Acer :(

    PS. If you plug an external screen or TV, is there signal if you power the PC? You mentioned heat.

    Hello @aphanic and @JackE, Thank you for your help and sorry for this late response. My world is even more hectic these days, as if one pandemic world wouldn't be enough already... :(

    I will try and follow your advice about servicing.

    @aphanic.  For the record:

    The upgrade went sour almost from the beginning. On a range of items:

    Note that I have a dual system on it, and since the last firmware update I had been unable to access the grub boot menu..

    During the last eeprom flash upgrade procedure that did not hinder completely my system, simultaneously, when the system was restarting and before the system powered off and back up again, to enter the uefi screen gui and to output the state and phase of the bios/eeprom flash, before this, some windows update, jumped right in, and with it, the system, after the successful eeprom flash upgrade reboot, did greet me with the infamous blue screen of death, for some seconds, upon which it rebooted itself.

    Before that, some days before, I mean, windows had already successfully upgraded to the latest 2004 build, but I have reasons to believe that after the 'borked' windows update that occurred when with the bios upgrade was taking place, the windows system restoring point put it to a previous state where the build version, I think, wasn't that 2004.

    Seeing that I wasn't able to boot into grub menu, I tried several things. Among them was the last attempt to flash a previous bios version than the one that was currently installed. Although the flashing bios procedure returned successful at the flashing bios screen (some UEFI interface perhaps?) after self shutting down and powering up on back again, I could only see the power and battery leds, and hear the fan as it was trying to cool down the heat produced by the machine. The screen was and since then remained desperately black... :(

    Thank you for your time and patience. C u later... :/
  • JackE
    JackE ACE Posts: 45,080 Trailblazer
    You probably can get any personal files off the boot drive by using an HDD/SSD-to-USB adapter cable on another machine. Then put the drive back in and arrange for warranty repair pronto. Hopefully, the drive will come back as-is dual boot after the machine is unbricked. Jack E/NJ

    Jack E/NJ

  • Some100McCurly
    Some100McCurly Member Posts: 17 Troubleshooter
    JackE said:
    You probably can get any personal files off the boot drive by using an HDD/SSD-to-USB adapter cable on another machine. Then put the drive back in and arrange for warranty repair pronto. Hopefully, the drive will come back as-is dual boot after the machine is unbricked. Jack E/NJ


    Hello.

    Sorry for this late answer.

    I usually do answer all the posts I can, but this was an exception for which I apologize.

    Well, as one might already have concluded, the laptop was serviced, and a new firmware was flashed into it.

    There wasn't any modification to the NVMe drive therein. Only that I've lost the license for an office suite installed at the windows partition.

    I moved on to other office suite then.

    And the laptop is working fine since then.

    Thank you @JackE for your input.

    I appreciated it.

    Cheers!

    🌞
  • JackE
    JackE ACE Posts: 45,080 Trailblazer
    Thanks for reporting back. Yes, the 2.5" HDD/SSD cable part no. is 50.HGLN7.003 for the A315-57G



    Jack E/NJ