My Acer Swift 314-52 Intel Graphics UHD 620 will not go beyond 1920 x 1080 in resolution

MikeDK1990
MikeDK1990 Member Posts: 3 New User
edited November 2023 in 2020 Archives
Hi,

My name is Mikkel, and I have run into a very complicated problem it seems. I have an Acer Swift 314-52 with the Intel Graphics UHD 620. The problem is, my PC will not go beyond 1920 x 1080 in resolution on ANY external monitor. That be a computer monitor or a TV. Now I have been in contact with Intel support and community. The problem is not with Intel. All drivers have been tried removed and installed, with no luck. Both computer, cable and the monitor I have bought which can run a resolution of 2560 x 1440 have been tested. The monitor works fine with other computers, the cable works fine, but the computer will not go higher than 1920 x 1080.

Now I have been told so far, that I need to get in contact with Acer to try and solve this problem. However, this will cost me money first of all, due to the fact that the computer is out of warranty, and also unneccesary, if anybody have a solution in here. I already have all types of reports and diagnostics, and everything else have been ruled out. The problem is with the driver it self.

This is also very clear, since that if I remove the driver entirely, restart the computer, and Windows runs the graphics with it's own "Microsoft Basic Graphic Driver" I can get the resolution for about 2-3 minutes, where Windows automically finds the driver somewhere, installs it (But with an error mark still in Device Manager on the graphic card) and then the resolution jumps back to 1920 x 1080.

If you check Acer's own driver download page for this computer, the last VGA driver is from 2018, and it does not work either. According to all specs from the Intel UHD Graphics report, the spec sheet of the computer, and every other place you may find the info on the abilities of the VGA card, it all says that it can run up to 4K via HDMI.

So anybody, if you have the solution, you are definitely the most beautiful and amazing person in the world, and I will bring you many riches, in the form of appraise and recognition, in any form you wish!

Thank you in advance

Mikkel

Answers

  • R6E7980XE
    R6E7980XE Member Posts: 145 Skilled Fixer WiFi Icon
    Let trying latest Intel Graphic Driver from link below mate 

    https://downloadmirror.intel.com/29786/a08/igfx_win10_100.8581.exe
    Core i9 7980XE RAMPAGE 6 EXTREME BIOS 3403 Intel 02006B06 MCU 2021-03-18 VROC VMD 7.5.0.1152 RST 18.34.0.1000 ME FW 11.12.86.1877 DV 2050.100.0.1053 WHQL 64GB GSKILL @3.2GHz 16-18-18-38 2T POSEIDON 1080i GTX  + NVIDIA Driver 471.22 WHQL/ AX1200i / 3 x 1TB SAMSUNG 970 EVO PLUS + OMS Driver 18.34.0.1000  Intel i219 V PHY UNDI OROM / Boot Agent 0.0.29 / 0.1.16 / 12.19.1.37  AQUANTIA AQC 107n FW 4.2.32 AQC 2.2.3.0  NZXT CAM 4.25.0 
    Realtek HD 6.0.9161.1 WHQL 

    Core i7 1065G7 Acer Swift 5 514-54GT BIOS 1.21 SP Intel 00000096 DATE 2020-09-09 MCU FW 13.0.40.1594 DV 2050.100.0.1053 WHQL 16GB SK Hynix LPDDR4 @ 5.32GHz 24-24-24-56 1T  Intel Iris Plus GPU 30.0.100.9684  NVidia GeForce MX250 + NVIDIA Driver 471.22 Intel NVME 600P PCIE x 4  Firmware PSF121C 1TB + OMS Driver AHCI MODE 18.34.0.100 Intel Wi Fi AX 201 22.0.40.7 Intel Bluetooth 22.0.40.7  Intel SGX 2.12.103.1 Synaptic Audio 9.0.282.110
    Smart Audio 3 GUI version 1.2.1.18 

    Microsoft Windows 11 Insider Preview Build 22000.71

  • MikeDK1990
    MikeDK1990 Member Posts: 3 New User
    Hi @R6E7980XE

    Tried that, but it can't complete the installation. It comes up with the following sentence mid installation (Remember i'm translating from Danish)
    "The installation program could not install one or more unit drivers. The installation program will now close/terminate"

    Got another shot?

    Thanks

  • MikeDK1990
    MikeDK1990 Member Posts: 3 New User
    Hi again @R6E7980XE

    Sorry, tried the installation again, and it got through. However, still does not fix the problem. Can't change the resolution higher than 1920 x 1080. Got any other ideas?

    Thanks
  • R6E7980XE
    R6E7980XE Member Posts: 145 Skilled Fixer WiFi Icon
    Hi again @R6E7980XE

    Sorry, tried the installation again, and it got through. However, still does not fix the problem. Can't change the resolution higher than 1920 x 1080. Got any other ideas?

    Thanks
    https://www.techpowerup.com/gpu-specs/uhd-graphics-620.c2909

    According to Intel UHD620 spec , I'm afraid it could not suitable for the resolution higher than full HD mate.

    Core i9 7980XE RAMPAGE 6 EXTREME BIOS 3403 Intel 02006B06 MCU 2021-03-18 VROC VMD 7.5.0.1152 RST 18.34.0.1000 ME FW 11.12.86.1877 DV 2050.100.0.1053 WHQL 64GB GSKILL @3.2GHz 16-18-18-38 2T POSEIDON 1080i GTX  + NVIDIA Driver 471.22 WHQL/ AX1200i / 3 x 1TB SAMSUNG 970 EVO PLUS + OMS Driver 18.34.0.1000  Intel i219 V PHY UNDI OROM / Boot Agent 0.0.29 / 0.1.16 / 12.19.1.37  AQUANTIA AQC 107n FW 4.2.32 AQC 2.2.3.0  NZXT CAM 4.25.0 
    Realtek HD 6.0.9161.1 WHQL 

    Core i7 1065G7 Acer Swift 5 514-54GT BIOS 1.21 SP Intel 00000096 DATE 2020-09-09 MCU FW 13.0.40.1594 DV 2050.100.0.1053 WHQL 16GB SK Hynix LPDDR4 @ 5.32GHz 24-24-24-56 1T  Intel Iris Plus GPU 30.0.100.9684  NVidia GeForce MX250 + NVIDIA Driver 471.22 Intel NVME 600P PCIE x 4  Firmware PSF121C 1TB + OMS Driver AHCI MODE 18.34.0.100 Intel Wi Fi AX 201 22.0.40.7 Intel Bluetooth 22.0.40.7  Intel SGX 2.12.103.1 Synaptic Audio 9.0.282.110
    Smart Audio 3 GUI version 1.2.1.18 

    Microsoft Windows 11 Insider Preview Build 22000.71