My acer predator PC keeps getting black screen after a while I use it.

gislimj
gislimj Member Posts: 19 Troubleshooter
edited February 15 in 2020 Archives
My acer predator PC keeps getting black screen after a while I use it. The PC is still running but the screen just says "hdmi no signal." The model is Predator G3-710 i5-6400 8 gb ram 64bit operating system
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Answers

  • Does the problem occur when windows suspend or hibernate?
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  • billsey
    billsey ACE Posts: 34,234 Trailblazer
    edited August 2020
    You can also see this if the cable isn't solidly placed at each end. A little wiggle can cause it to drop off...
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • gislimj
    gislimj Member Posts: 19 Troubleshooter
    Does the problem occur when windows suspend or hibernate?
    Could you please explain what that means? I am sorry I dont really know a lot about computers.
  • gislimj
    gislimj Member Posts: 19 Troubleshooter
    billsey said:
    You can also see this if the cable isn't solidly placed at each end. A little wiggle can cause it to drop off...
    I have tried that, doesnt seem to be working either
  • Try disabling these functions:
    Change Lid Close Default Action in Windows 10  Tutorials

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
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  • gislimj
    gislimj Member Posts: 19 Troubleshooter
    Try disabling these functions:
    Change Lid Close Default Action in Windows 10  Tutorials

    that didnt work, could it be a problem with the graphics card?
  • It is much more likely that there is a compatibility problem between the driver and windows. Have you checked out Billsey's suggestion?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • gislimj
    gislimj Member Posts: 19 Troubleshooter
    It is much more likely that there is a compatibility problem between the driver and windows. Have you checked out Billsey's suggestion?
    Yeah I tried that, doesnt seem to work though.
  • Is the monitor connected to the hdmi port on the motherboard or the hdmi port on the offboard video card?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • gislimj
    gislimj Member Posts: 19 Troubleshooter
    Is the monitor connected to the hdmi port on the motherboard or the hdmi port on the offboard video card?
    theres only one hdmi port open and idk which one is which, how can I see?
  • billsey
    billsey ACE Posts: 34,234 Trailblazer
    Here's the rear view:
    You want to be plugged in to ports on 3, not 10 or 11.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • gislimj
    gislimj Member Posts: 19 Troubleshooter
    billsey said:
    Here's the rear view:
    You want to be plugged in to ports on 3, not 10 or 11.
    Thanks, it is in 3 and the 11 and 10 were closed when I got the pc. Still seems to be broken though :/
  • billsey
    billsey ACE Posts: 34,234 Trailblazer
    Yeah, but at least we know it's not the easy "plugged into the wrong port" thing. :) Next step is to see if the fans are spinning on the card and that the system has enough air flow for the fans to actually cool. If you pull the side cover off you should be able to see the GPU card that's plugged where shown above. It likely has one or two fans mounted to it and they should spin when using the computer, and potentially spin faster (which sounds louder) when gaming or doing anything else that taxes the graphics. If the card gets too hot it shuts down until it cools back off.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • gislimj
    gislimj Member Posts: 19 Troubleshooter
    billsey said:
    Yeah, but at least we know it's not the easy "plugged into the wrong port" thing. :) Next step is to see if the fans are spinning on the card and that the system has enough air flow for the fans to actually cool. If you pull the side cover off you should be able to see the GPU card that's plugged where shown above. It likely has one or two fans mounted to it and they should spin when using the computer, and potentially spin faster (which sounds louder) when gaming or doing anything else that taxes the graphics. If the card gets too hot it shuts down until it cools back off.
    the fans are spinning, I swapped them out a few months ago. My problem is the pc runs but the screen goes off after like 15 minutes of usage.
  • Does the same problem occur when updating drivers on intel and nvidia websites?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • billsey
    billsey ACE Posts: 34,234 Trailblazer
    It could be that the new fans aren't moving enough air to actually cool the GPU...
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • gislimj
    gislimj Member Posts: 19 Troubleshooter
    billsey said:
    It could be that the new fans aren't moving enough air to actually cool the GPU...
    that's weird since it has been working smoothly for a few months now
  • gislimj
    gislimj Member Posts: 19 Troubleshooter
    Does the same problem occur when updating drivers on intel and nvidia websites?
    I have no idea, it's gotten worse and the screen is on just for a few minutes so I can't check
  • When you access the bios, does the monitor also turn off after 15 minutes?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • gislimj
    gislimj Member Posts: 19 Troubleshooter
    When you access the bios, does the monitor also turn off after 15 minutes?
    Only the monitor turns off, the pc stays on.