GX792-713B keyboard issue

YgrecPeKa
YgrecPeKa Member Posts: 95 Fixer WiFi Icon
edited November 2023 in 2020 Archives
Hi everyone,

I have a problem with my keyboard. I must reset the battery (with the little whole under the laptop) before to start my laptop for keyboard working, it is really annoying... Someone know how to fix this issue? What is the problem?

Answers

  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    YgrecPeKa have u tried to leave it a few hours disconnected from the AC after the battery power drain to completely drain all capacitors and after reset bios to defaults 


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    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
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  • YgrecPeKa
    YgrecPeKa Member Posts: 95 Fixer WiFi Icon
    Do you think it is a problem with the battery?
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited August 2020
    YgrecPeKa if you suspect your battery its faulty check the battery wear with hwinfo or battery bar pro if more than 20% consider replacing its faulty not saying thats the issue but its always good to check and to calibrate it properly once every 3/6 months depending on usage anyway good luck 


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Can you check for battery wear?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • YgrecPeKa
    YgrecPeKa Member Posts: 95 Fixer WiFi Icon
    I actually can't check anything because I selled the laptop. It is the new owner who contacted me because of this issue and I'm not a jerk so I want to help him. When I was the owner, I had the same issue but not so much, just sometime, when I started the laptop, the keyboard doesn't work and I had to restart for keyboard working but I used external keyboard so I doesn't care about this problem. So yeah, I'll get the laptop and I'll try to fix the problem, I don't know how atm.
    First I'll dissasembly for disconnect the battery and push the power button 30 sec and at the same time, I'll check if the keyboard is properly connected
    Second I'll check if a newest version of the bios is available
    After that, if the issue still, I don't know...
  • Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • YgrecPeKa
    YgrecPeKa Member Posts: 95 Fixer WiFi Icon
    Ok so, I tried so much things... The most weird thing is, when the keyboard don't work, I can turn off the screen by FN+F6 or turn off the trackpad by FN+F7 so the keyboard respond but not on windows... The light of the keys works too... What can I do :(
  • You can try to reset the battery:
    however, the ideal is to take the laptop apart and check the keyboard connector.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)