predator helios 300 PH315-52-78VL stops charging while playing games, what can i do??

oscarrivas
oscarrivas Member Posts: 4 New User
edited November 2023 in 2020 Archives
i just bought my acer PH315-52-78VL  and download sekiro, i just notice that whenever there is high demanding area the laptop goes from AC power to battery mode and the fps goes down, can some help me please? 

Answers

  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited December 2019
    oscarrivas already replied in the thread where you posted earlier and you can also optimize windows and undervolt it further if its already pre undervolted  check here and probably repaste it with kryonaut or similar if you have high temps and are throttling also too many devices connected to the usb ports draining power will cause batterry drain


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • oscarrivas
    oscarrivas Member Posts: 4 New User
    xapim said:
    oscarrivas already replied in the thread where you posted earlier and you can also optimize windows and undervolt it further if its already pre undervolted  check here and probably repaste it with kryonaut or similar if you have high temps and are throttling also too many devices connected to the usb ports draining power will cause battery drain
    i do understand , however the thread was never answer the  solution that was given on that thread was for no help, is not about the battery draining is about the AC adapter going to off and going in to battery mode.
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited December 2019
    oscarrivas as i said check your adapter and unninstall the acpi driver and perform a battery power drain followed by a bios setup defaults last resort backup everything you need and perform a stock recovery clean install select delete everything option after this if the issue persists contact acer support and send it back to get it fixed


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • MartyLz
    MartyLz Member Posts: 2 New User
    i just bought my acer PH315-52-78VL  and download sekiro, i just notice that whenever there is high demanding area the laptop goes from AC power to battery mode and the fps goes down, can some help me please? 
    Did you solve this?
  • D0WNL1NK
    D0WNL1NK Member Posts: 15 Troubleshooter
    MartyLz said:
    i just bought my acer PH315-52-78VL  and download sekiro, i just notice that whenever there is high demanding area the laptop goes from AC power to battery mode and the fps goes down, can some help me please? 
    Did you solve this?
    I have the same problem and I haven't solved it yet, even after a battery reset and battery re-calibration :(. Have you found a fix?