My display resolution is only on 1366x768

Mcnock
Mcnock Member Posts: 12

Tinkerer

edited December 2023 in 2020 Archives
Help! My laptop is only recommending 1366x768 resolution but I know that NItro 5- 515-51 is supported by fullHD of 1920x1080. I don't know what happened but all my drivers are updated. though recently I just got it fixed due to a hinges and casing problem, I'm worried that they changes the Monitor LCD to a not HD. I wasn't able to check after getting it. My Native resolution also became 1366x768 as it is the only recommended. Help

Answers

  • brummyfan2
    brummyfan2 ACE Posts: 28,457 Trailblazer
    Hi,
    You can find out the panel model number, go to Device manager, expand Monitors, right click Generic PnP monitor and select Properties, go to Details tab and select Hardware IDs and find out the Value and google to find the model name of the panel.

  • Just to complement what colleague brummyfan2 said, copy the monitor's hardware on this website: https://www.panelook.com/B156HAN06.1 HW1A_AUO_15.6_LCM_overview_31545.html
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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                                                     egydiocoelho Trailblazer
     
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  • Mcnock
    Mcnock Member Posts: 12

    Tinkerer

    edited July 2020
    I searched it and it only said 1366x768. ***** they must have really replaced it thanks. I'm gonna go back to the repair shop. Thank you very much. So there is no way to increase it right?
  • batmalin
    batmalin Member Posts: 4,231 Guru
    Unfortunatelly not, it it is 1366x768 it can go over the native resolution. Aek the service center why the replaced it with lower resolution
    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158

  • Mcnock
    Mcnock Member Posts: 12

    Tinkerer

    Is there a way to know if something has been replaced by just opening the device manager or something like that?
  • batmalin
    batmalin Member Posts: 4,231 Guru
    Only if you have checked all the parts first and have the models written on paper.
    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158

  • In addition, it is probably not an IPS display. Can you inform the monitor's hardware? Also send a picture of the panelook to the acer repair center, so they can verify that they installed the wrong display.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Mcnock
    Mcnock Member Posts: 12

    Tinkerer

    The things is I only had the casing and the hinges replaced because it was the one that got initially broken so no LCD should have been replaced. but when they returned it to me they were also returning an LCD which was not included in the quotation but then they said it was not really mine. Though I had no idea how to checked it before so yeah wasn't able to really checked it
  • So I suggest that you contact technical support and demand that the correct full HD IPS display be installed for your model.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)