Why does my Acer Chromebook 714 [CB714-1WT-3165] not have a fingerprint scanner: NX.HAXAA.005

User3141592654
User3141592654 Member Posts: 2 New User
edited November 2023 in 2020 Archives
Why does my new Acer Chromebook 714 not have a fingerprint scanner?  The model number CB714-1WT-3165 says it should have one.

Answers

  • Jimmy239
    Jimmy239 Member Posts: 3 New User
    You got ripped off just like I did. 
  • billsey
    billsey ACE Posts: 34,246 Trailblazer
    It should have one, number 7 here:
    If yours isn't there, could you take a picture of it and another with the label on the back? Feel free to black out the S/N and SNID...
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • User3141592654
    User3141592654 Member Posts: 2 New User
    edited August 2020
    Here are pictures (attached).

    [Thread edited to remove inappropriate or personal content]
  • billsey
    billsey ACE Posts: 34,246 Trailblazer
    Let me see if I can bump this up to someone who can get the right people involved to discover what's going on. My specs say it should be there, but they make so many models of the same thing that it might be the one you have isn't actually supposed to have it, contrary to what the spec calls for...
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited July 2020
    User3141592654 well thats really weird i would certainly contact acer support about it or even the seller/shop where you bought it to arrange it to get it swapped/returned but as billsey said there are many variants of the same model with different specs in many countries as this usually happens and theres a high probability that you had bought one of those variants without the fingerprint scanner also you shouldnt post pics or write you snid/serial publicly thats breaching the ACUA rules its private personal information you were asked to black it out before you posted it :)



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