Right click on my new Acer spin 713 chromebook does not work

Fourgrey
Fourgrey Member Posts: 4 New User
edited November 2023 in 2020 Archives
Brought home a new acer spin 713 chromebook yesterday. Everything seems to be working fine but the right click on the touchpad does not work. I checked the touchpad settings and they seemed fine. I tried the suggestion of pressing the esc key several times or drumming my fingers on the touchpad but nothing works. I am thinking of taking this back to the store but thought of checking here first to see if anyone has any ideas. Thanks. 

Best Answers

  • Fourgrey
    Fourgrey Member Posts: 4 New User
    Answer ✓
    I thought you were referring to the physical right button on the touchpad.
    Yes, I was but the touchpad on this chromebook works a little differently I guess. Found this in google chromebook support.

    "Press or tap the touchpad with two fingers. You can also press Search , then click with one finger. Place two fingers on the touchpad and move them up and down to scroll vertically, or left and right to scroll horizontally. To go back to a page you were just on, swipe left with two fingers."

    https://support.google.com/chromebook/answer/1047367?hl=en#:~:text=Press%20or%20tap%20the%20touchpad,then%20click%20with%20one%20finger.&text=Place%20two%20fingers%20on%20the,and%20right%20to%20scroll%20horizontally.&text=To%20go%20back%20to%20a,swipe%20left%20with%20two%20fingers.
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,349 Trailblazer
    Answer ✓
    So the "problem" was solved?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 

Answers

  • Is the touchpad not working or is it just the right button on the touchpad that is not working? Do you still have how many days to suggest replacing the laptop with the seller?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Fourgrey
    Fourgrey Member Posts: 4 New User
    edited July 2020
    egydiocoelho The touchpad is working. The left click is working fine. I just can't get the right click to work. Right button. 
  • If you can still exchange the laptop with the seller, I would try to contact the seller to request a replacement. Also, can you provide the exact model of the laptop? Example SP713-71-58VH
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Fourgrey
    Fourgrey Member Posts: 4 New User
    If you can still exchange the laptop with the seller, I would try to contact the seller to request a replacement. Also, can you provide the exact model of the laptop? Example SP713-71-58VH

    Is the touchpad not working or is it just the right button on the touchpad that is not working? Do you still have how many days to suggest replacing the laptop with the seller?

    Touchpad is working and the left click is working fine. Just can't get the right button (click) to work. Going to try a powerwash for what it's worth. Thanks.

    Thanks for your help. I figured out the problem after doing a little research. I guess I need to use 2 fingers to create a "right" click. This is totally different from my previous old toshiba chromebook that just recently died on me. 
  • I thought you were referring to the physical right button on the touchpad.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Fourgrey
    Fourgrey Member Posts: 4 New User
    Answer ✓
    I thought you were referring to the physical right button on the touchpad.
    Yes, I was but the touchpad on this chromebook works a little differently I guess. Found this in google chromebook support.

    "Press or tap the touchpad with two fingers. You can also press Search , then click with one finger. Place two fingers on the touchpad and move them up and down to scroll vertically, or left and right to scroll horizontally. To go back to a page you were just on, swipe left with two fingers."

    https://support.google.com/chromebook/answer/1047367?hl=en#:~:text=Press%20or%20tap%20the%20touchpad,then%20click%20with%20one%20finger.&text=Place%20two%20fingers%20on%20the,and%20right%20to%20scroll%20horizontally.&text=To%20go%20back%20to%20a,swipe%20left%20with%20two%20fingers.
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,349 Trailblazer
    Answer ✓
    So the "problem" was solved?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)