ACER NITRO 5 AN515-54 crashes when i press tab + alt and reboot

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Answers

  • PatricioF
    PatricioF Member Posts: 16 Troubleshooter
    Bad news Today I checked that the the error "Event 65, AppModel-Runtime" is appearing on desktop computers too.

    =(
  • batmalin
    batmalin Member Posts: 4,231 Guru
    edited July 2020
    So maybe it`s an OS or Driver issue or mix of both indeed...
    BTW I can`t replicate this issue on my laptop which is AMD CPU and GPU on both Windows and Linux
    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158

  • PatricioF
    PatricioF Member Posts: 16 Troubleshooter
    I think the problem is intel, nvidia, win10
  • batmalin
    batmalin Member Posts: 4,231 Guru
    So nothing else left except to wait for someone from  the gang to fix something :) lol 
    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158

  • Perhaps it is a problem related to the intel and nvidia video drivers. What happens when you uninstall and delete the intel driver and then install the driver provided by microsoft using windows update?
    Video Dxgrknl error  Acer Community
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • PatricioF
    PatricioF Member Posts: 16 Troubleshooter
    Hi egydiocoelho,

    Just Forget it, I'm waiting for answers in this order:

    Win10
    nVidia
    Intel
    Acer
    store where I buy my desktop computer.

    By the way, to uninstall drivers (Intel,Nvidia) I used DDU. I found it in Nvidia forums.
  • Polzzaro
    Polzzaro Member Posts: 24 Troubleshooter
    in my case i just use external display, i usual one FHD with 60Hz display on HDMI conector.
    i have same problem as patricio's , when i do alt +tab in some games in my external monitor i have crash and laptop just reboot, it works with no problem only when i duplicate screens, but when i just put to show image on second screen cause this trouble. i've tried everything same as patricio, unistalled windows, drivers but just work at i said above.

    the game works good if i put to run in windowed mode or borderless mode, just in fullscreen this problem appears.

    games that this problem appeared : LOL, Horizon Zero Dawn, Death Stranding. but not all games appear problem, forza horizon, resident evil 3 remake work well.
  • Some users of the Portuguese community who had the an515-54 model with the linux operating system, also had problems with the external hdmi monitor. The problem was resolved by disabling secureboot. I know that you are using windows 10 and that the problem is probably related to the drivers, but try disabling secureboot. Now, does this problem only occur when playing in full screen?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Polzzaro
    Polzzaro Member Posts: 24 Troubleshooter
    i disabled  secureboot, not effective and problem still persists , is realy borring, i want to change my screen but this problem just ***** me off, this capes my refresh rate and resolution if i want to higher fps/ resolution games. 
    egydiocoelho yeah, i'm from brazil and this laptop is linux variant, prob is w10 drivers with nvidia and intel conflict, i really dunno. and yep, only in fullscreen problem occours .
  • @Polzzaro Ideally, you should create a new topic in the Portuguese community and add me by placing an @.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Polzzaro
    Polzzaro Member Posts: 24 Troubleshooter
    egydiocoelho i cant open new topic/i dont know how to open a new topic
  • Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)