ACER NITRO 5 AN515-54 crashes when i press tab + alt and reboot

PatricioF
PatricioF Member Posts: 16 Troubleshooter
edited December 2023 in 2020 Archives
I recently bought a ACER NITRO 5 AN515-54 and crashes when i press tab + alt playing LOL and reboot. In other case the screen freezes when playing DOOM. I'm dessperated Don't now what to do.
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Answers

  • PatricioF
    PatricioF Member Posts: 16 Troubleshooter
    I forgot to mention that installed the latest Nvidia and Intel drivers and the problem continues.
  • PatricioF
    PatricioF Member Posts: 16 Troubleshooter
    Can Acer help me please???

    This is so frustrating!!
  • GAMING6698
    GAMING6698 ACE Posts: 7,975 Pathfinder
    @PatricioF
    Just change settings, fullscreen mode to windowed mode 

    This happens because in fullscreen mode Windows won’t render your desktop in the background when you press tab+alt
    windows 10/11 optimization guide for gaming 
    Windows 10/11 optimization guide for gaming — Acer Community

    My AN515-43 laptop UserBenchmark-
    https://www.userbenchmark.com/UserRun/51514566
  • PatricioF
    PatricioF Member Posts: 16 Troubleshooter
    HI GAMING6698,
    thank for your answer.
    Just one question, shouldn't windows decide that without having to reboot my laptop?

    Regards.
  • Does the windows event viewer also register an error, at the exact time the problem occurs?
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  • GAMING6698
    GAMING6698 ACE Posts: 7,975 Pathfinder
    edited July 2020
    @PatricioF
    Window reboot automatically while playing games?
    windows 10/11 optimization guide for gaming 
    Windows 10/11 optimization guide for gaming — Acer Community

    My AN515-43 laptop UserBenchmark-
    https://www.userbenchmark.com/UserRun/51514566
  • PatricioF
    PatricioF Member Posts: 16 Troubleshooter
    Gaming6698,

    It happens when I start the game and then press the + alt tab to go to Windows all right here, then when I go back to the game I have a black screen and my laptop restarts. Sometime, I forget that the problem is there and goes Windows and then you know ... The Acer logo is driving me crazy! I am very disappointed. I invested a lot to run my game easily.

    I honestly don't know if it's an Acer problem and either if someine is working in a solution(Acer,Nvidia,MS). I come back here just to express mi expirience whit my laptop and just to let you know of this issues.

    Regards.


  • Try using an external monitor through the hdmi or dp port and check if the same problem occurs. I suggest this procedure, because when the user connects an external monitor, the nvidia video card is used.
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    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
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  • PatricioF
    PatricioF Member Posts: 16 Troubleshooter
    I did that by changing the HDMI cable and the same ... then I tried another monitor and it does the same.
  • Does the same problem occur using the drivers provided by acer?
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                                                     egydiocoelho Trailblazer
     
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  • PatricioF
    PatricioF Member Posts: 16 Troubleshooter
    Yes , I did. This was the order.
    1- First I updated windows 10 v2004.
    2- Instaled Acer drivers provided.
    3 - Installed the last drivers for Nvidia v 451.67

    I test with older driver version and the the problem continue.


  • PatricioF
    PatricioF Member Posts: 16 Troubleshooter
    Hello again,

    Just to say that i have been searching for weeks and i did everything possible to solved this problem, and is obviously that exist a problem.
    In the meantime, in the absence of any useful feedback from Microsoft so far nVidia has a driver feedback page here:


    So please do not turn your back on your users, you could benefit from this, it is up to you.
    The question is, how is Acer going to handle this?



  • What happens when you have the game resolution in the same resolution as windows?
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    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • PatricioF
    PatricioF Member Posts: 16 Troubleshooter
    Yes I did.
  • Does the windows event viewer show any specific errors? Does the same problem occur when changing the resolution to 1920x1080 on the nvidia control panel?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • PatricioF
    PatricioF Member Posts: 16 Troubleshooter
    egydiocoelho,

    I don't know if you read the post that  i leave before. The  event viewer show error "Event 65, AppModel-Runtime."

    Please google it.

    Thank.
  • batmalin
    batmalin Member Posts: 4,231 Guru
    @PatricioF Please have in mind that all members here are users like you and me and not Acer employees nor this forum is an official Acer support portal, asking here what Acer will do with this issue will have no effect whatsoever.
    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158

  • PatricioF
    PatricioF Member Posts: 16 Troubleshooter
    Hi batmalin,

    Thank for your answer, it's a shame to read that, I was so ungry that don't saw it. My bad.
    It would be relief to know if  ACER are aware of this problem.

    In that case, here some fix to solve this problems:

    Doom Problem:

    Here just made setting to Nvidia Panel Control commented in some other topic in this comunnity-> Ok

    Lol Problem:

    It's important mention that this is just a 
    patch to avoid the error "Event 65, AppModel-Runtime."

    In  LOL.exe  find option "disable fullscreen optimization" and mark it -> I do that and problem was solved.

    I'll be waiting my promoted.
    Thank you all.
    Regards.

  • PatricioF
    PatricioF Member Posts: 16 Troubleshooter
    I think that the fullscreen optimization of windows is causing other problems too (low fps) but it's just a theory. I read, that error "Event 65, AppModel-Runtime." appears when cpu go to "sleep" and then come back.