Travelmate p215 BSOD Windows 10 1909

ALockey
ALockey Member Posts: 2 New User
edited November 2023 in 2020 Archives
Hi
Has anyone else had a issue with installing Windows 10 1909 on a Travelmate P215-52?  We purchased 7 of these for my school and when I installed our Windows 10 1909 image the laptops they would BSOD when coming out of sleep - different reason each time.  I have also noticed on a couple of them that the fan is very noisy on first start up until Windows has loaded.  I have installed all the latest drivers and BIOS update and installed all the latest Windows Updates, but nothing has improved this.  Anyone else had a similar issue?  Any suggestions welcome!

Answers

  • billsey
    billsey ACE Posts: 35,309 Trailblazer
    Do you have any customizations in your 1909 load? The P215-52 is a pretty new design, with WiFi 6 and NVMe support, along with LTE WWAN in some SKUs. When problems crop up during the big OS updates it's usually the newer hardware that's tripping things up. Can you capture the BSODs? IIRC the fans come on at full speed then settle down once the firmware reads the current CPU temp. These fans are fairly high performance and can spin up to a high speed. Here's the fan speed table for your P215-52 models.

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  • StevenGen
    StevenGen ACE Posts: 12,999 Trailblazer
    ALockey said:
    Hi
    Has anyone else had a issue with installing Windows 10 1909 on a Travelmate P215-52?  We purchased 7 of these for my school and when I installed our Windows 10 1909 image the laptops they would BSOD when coming out of sleep - different reason each time.  I have also noticed on a couple of them that the fan is very noisy on first start up until Windows has loaded.  I have installed all the latest drivers and BIOS update and installed all the latest Windows Updates, but nothing has improved this.  Anyone else had a similar issue?  Any suggestions welcome!

    The Travelmate P215-52 comes in its OEM form with Win-10 Pro and is a compact High Definition laptop designed for everyday mobile use and Pro oriented and you should not be having all these troubles. How did you try to update the operating system? Did you do it through and with the “Windows10Upgrade9xxx” or did you do a clean image install with a usb? And what BSOD errors are you getting? As it’s a bit hard to advise you if you don’t give us any of these details. It could be software related or hardware related or both.

    Anyway and in saying all that, before you update any system, I would strongly recommend that you go to This PC > right click C: > Disk Cleanup > Cleanup system files of all previous stored OP files, as this could have many GB’s of unwanted files that could contribute to BSOD’s, also and seeing that you have update to version 1909 and whatever OS build that you have, I would suggest that you get the standalone upgrade for the latest Win-10 version 2004 OS build 19041.330 (as the v1909 is not the latest version) from here: https://www.microsoft.com/en-au/software-download/windows10 and download the “Windows 10 May 2020 Update” from here: Update now which is the “Windows10Upgrade9252” application that will upgrade whatever version and OS build you have on your Travelmate P215-52 to the latest versions of Win-10, simple. This is the only way that I update windows (not through Windows Update) and is the most efficient and best way to upgrade Win-10 from one version to another and could be your problem.  Good luckand hope this helps.


  • ALockey
    ALockey Member Posts: 2 New User
    Thank you for responding!
    In answer to your questions:
    (i) I have built these 7 laptops using a clean image install of Windows 1909 via usb.
    (ii) The BSOD reasons are varied, but I get them recorded and post them later this week.  I will need to ask the users to record them for me as unfortunately I have had to deploy these laptops before I could get to the bottom of the issue (they were for staff to use at home during lockdown).

    We are trying to bring our whole PC/laptop estate up to the same version (1909) at the moment, so I don't really want to upgrade to 2004 unless I really have to.  It is interesting that Acer issued a BIOS update for this model late June specifically for 1909 (which I applied), so there were potentially compatibiltiy issues with this version of OS?  Unfortunately there was no information with the update as to what this BIOS update fixed.  Obviously not my issue!

    Thank you billsey for the info on the fan.  I have experienced the fan noise myself as I happened to be in the same office as one of the users and it was exceptionally loud compared to any others I have worked with.
  • billsey
    billsey ACE Posts: 35,309 Trailblazer
    OK, so no customization in the build to handle domain joins or anything like that. I think the key to the issues is going to be getting to the root of the BSOD events. If we can pin that down to a specific hardware driver then we'll have something to wok with. Let us know when you have some data points on that.
    If you end up with a client who is complaining about the fan noise on a regular basis have them run a temperature monitoring app like Core Temp so we can see if it's falling outside the table parameters I gave. That lets us know if it's a BIOS issue, a fan driver overriding the BIOS or a heat issue.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.